managing-allma

name	managing-allma
description	Use when working with Allma — allma incident management, collaboration workflows, post-incident learning, and channel orchestration. Covers incident creation via Slack, timeline tracking, stakeholder communication, automated workflows, and retrospective analysis. Use when managing active incidents, reviewing post-incident learnings, or analyzing incident patterns in Allma.
connection_type	allma
preload	false

Allma Management Skill

Manage and analyze incidents, post-incident reviews, and collaboration workflows in Allma.

API Conventions

Authentication

All API calls use the Authorization: Bearer $ALLMA_API_KEY header. Never hardcode tokens.

Base URL

https://api.allma.io/v1

Core Helper Function

#!/bin/bash

allma_api() {
    local method="$1"
    local endpoint="$2"
    local data="${3:-}"

    if [ -n "$data" ]; then
        curl -s -X "$method" \
            -H "Authorization: Bearer $ALLMA_API_KEY" \
            -H "Content-Type: application/json" \
            "https://api.allma.io/v1${endpoint}" \
            -d "$data"
    else
        curl -s -X "$method" \
            -H "Authorization: Bearer $ALLMA_API_KEY" \
            -H "Content-Type: application/json" \
            "https://api.allma.io/v1${endpoint}"
    fi
}

Output Rules

• TOKEN EFFICIENCY: Extract only needed fields with jq
• Target <=50 lines per script output
• Never dump full API responses

Discovery Phase

List Active Incidents

#!/bin/bash
echo "=== Active Incidents ==="
allma_api GET "/incidents?status=open&limit=25" \
    | jq -r '.incidents[] | "\(.created_at[0:16])\t\(.severity)\t\(.status)\t\(.title[0:60])"' \
    | column -t

echo ""
echo "=== Incident Count by Severity ==="
allma_api GET "/incidents?status=open&limit=100" \
    | jq -r '.incidents[] | .severity' | sort | uniq -c | sort -rn

List Workflows and Templates

#!/bin/bash
echo "=== Workflows ==="
allma_api GET "/workflows" \
    | jq -r '.workflows[] | "\(.name)\t\(.trigger_type)\t\(.enabled)"' | column -t

echo ""
echo "=== Incident Templates ==="
allma_api GET "/templates" \
    | jq -r '.templates[] | "\(.name)\t\(.severity)\t\(.description[0:50])"' | column -t

Analysis Phase

Incident Analytics

#!/bin/bash
echo "=== Resolved Incidents Summary ==="
allma_api GET "/incidents?status=resolved&limit=50" \
    | jq '{
        total: (.incidents | length),
        by_severity: (.incidents | group_by(.severity) | map({(.[0].severity // "unknown"): length}) | add)
    }'

echo ""
echo "=== Pending Action Items ==="
allma_api GET "/action-items?status=open&limit=15" \
    | jq -r '.action_items[] | "\(.priority // "none")\t\(.title[0:60])\t\(.assignee // "unassigned")"' \
    | column -t

Incident Detail

#!/bin/bash
INCIDENT_ID="${1:?Incident ID required}"

echo "=== Incident Details ==="
allma_api GET "/incidents/${INCIDENT_ID}" \
    | jq '.incident | {id, title, status, severity, created_at, resolved_at, summary: .summary[0:200]}'

echo ""
echo "=== Timeline ==="
allma_api GET "/incidents/${INCIDENT_ID}/timeline?limit=15" \
    | jq -r '.events[] | "\(.created_at[0:16])\t\(.type)\t\(.content[0:60])"' | column -t

Output Format

• Use tab-separated columns with column -t
• Limit lists to 15-25 items
• Show summaries before details

Anti-Hallucination Rules

1. NEVER assume resource names — always discover via CLI/API in Phase 1 before referencing in Phase 2.
2. NEVER fabricate metric names or dimensions — verify against the service documentation or --help output.
3. NEVER mix CLI commands between service versions — confirm which version/API you are targeting.
4. ALWAYS use the discovery → verify → analyze chain — every resource referenced must have been discovered first.
5. ALWAYS handle empty results gracefully — an empty response is valid data, not an error to retry.

Counter-Rationalizations

Shortcut	Counter	Why
"I'll skip discovery and check known resources"	Always run Phase 1 discovery first	Resource names change, new resources appear — assumed names cause errors
"The user only asked for a quick check"	Follow the full discovery → analysis flow	Quick checks miss critical issues; structured analysis catches silent failures
"Default configuration is probably fine"	Audit configuration explicitly	Defaults often leave logging, security, and optimization features disabled
"Metrics aren't needed for this"	Always check relevant metrics when available	API/CLI responses show current state; metrics reveal trends and intermittent issues
"I don't have access to that"	Try the command and report the actual error	Assumed permission failures prevent useful investigation; actual errors are informative

Common Pitfalls

• Slack-native: Allma incidents are tied to Slack channels -- channel context may be needed
• Workflows: Automated workflows trigger on incident events -- check trigger conditions
• Pagination: Use limit and offset parameters
• Rate limits: Respect API rate limiting headers
• Action items: Post-incident action items are tracked separately from incident timeline