firecrawl-incident-runbook

name	firecrawl-incident-runbook
description	Execute Firecrawl incident response procedures with triage, mitigation, and postmortem. Use when responding to Firecrawl-related outages, investigating scrape/crawl failures, or running post-incident reviews for Firecrawl integration issues. Trigger with phrases like "firecrawl incident", "firecrawl outage", "firecrawl down", "firecrawl on-call", "firecrawl emergency", "firecrawl broken".
allowed-tools	Read, Grep, Bash(curl:*), Bash(kubectl:*)
version	1.11.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","firecrawl","incident-response"]
compatibility	Designed for Claude Code

Firecrawl Incident Runbook

Overview

Rapid incident response procedures for Firecrawl integration failures. Covers API outage triage, credential issues, credit exhaustion, crawl job failures, and webhook delivery problems.

Severity Levels

Level	Definition	Response Time	Examples
P1	Complete failure	< 15 min	API returns 401/500 on all requests
P2	Degraded service	< 1 hour	High latency, partial failures, 429s
P3	Minor impact	< 4 hours	Webhook delays, some empty scrapes
P4	No user impact	Next business day	Monitoring gaps, credit warnings

Quick Triage (Run First)

set -euo pipefail
# 1. Test Firecrawl API directly
echo "=== API Health ==="
curl -s -w "\nHTTP %{http_code}\n" https://api.firecrawl.dev/v1/scrape \
  -H "Authorization: Bearer $FIRECRAWL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"url":"https://example.com","formats":["markdown"]}' | jq '{success, error}'

# 2. Check credit balance
echo "=== Credits ==="
curl -s https://api.firecrawl.dev/v1/team/credits \
  -H "Authorization: Bearer $FIRECRAWL_API_KEY" | jq .

# 3. Check our app health
echo "=== App Health ==="
curl -sf https://api.yourapp.com/health | jq '.services.firecrawl' || echo "App unhealthy"

Decision Tree

Firecrawl API returning errors?
├─ 401: API key invalid
│   → Verify key at firecrawl.dev/app, rotate if needed
├─ 402: Credits exhausted
│   → Upgrade plan or wait for monthly reset
├─ 429: Rate limited
│   → Reduce concurrency, enable backoff, check Retry-After
├─ 500/503: Firecrawl outage
│   → Enable fallback mode, monitor firecrawl.dev status
└─ API working fine
    └─ Our integration issue
        ├─ Empty markdown → Increase waitFor, check target site
        ├─ Crawl stuck → Check job status, enforce timeout
        └─ Webhook not firing → Verify endpoint, check signature