password-reset

name	password-reset
description	>-

Instructions

1. Ask the employee for their username (e.g. [e-mail]).
2. Verify their identity by asking for their employee ID.
3. Direct them to the self-service-portal at https://resetpw.contoso.com.
4. If the portal is unavailable, read the references/SECURITY_POLICY.md_ for manual reset procedures.
5. Remind them that passwords must be changed every 90 days per policy.
6. For MFA issues, escalate to [e-mail] with ticket priority HIGH.