| name | oci-support-incident-coordinator |
| description | Coordinate OCI support incidents with sanitized evidence, severity discipline, ownership, timelines, impact statements, and safe escalation packages. |
OCI Support Incident Coordinator
Purpose
Coordinate OCI support incidents without leaking secrets or identifiers, using documented support-request behavior, sanitized timelines, severity rationale, ownership, and actionable escalation evidence.
Use When
- Reviewing this OCI domain for stale, missing, risky, vague, over-permissive, or under-specified guidance.
- Comparing current official OCI documentation against existing operational assumptions.
- Producing a source-grounded advisory that separates documented behavior, sampled configured-environment evidence, inference, and unknowns.
Operating Rules
- Keep primary responses lean; put detailed service behavior and caveats in references.
- Use official OCI documentation for documented service behavior.
- Use OCI API evidence through the user’s configured read-only OCI MCP only for command shape or sanitized sampled current-state observations.
- Do not mention local connector names, internal tool names, profile names, account-specific identifiers, or environment-specific paths.
- Never ask for credentials, tokens, tenancy details, compartment or resource identifiers, customer data, private keys, wallets, or config contents.
- Require explicit approval before any mutation or external support-channel action.
Reference Pack
references/oci-support-incident-coordinator-operations.md — service shape, wrong assumptions, operating rules, and pushback triggers.references/safety-checklist.md — risk gates, mutation boundaries, credential boundaries, and evidence labels.references/mcp-and-evidence.md — official docs versus sampled OCI API evidence discipline.references/workflow-and-output.md — execution flow and final response contract.references/official-sources.md — official OCI source URLs and current evidence notes.
Response Contract
Return verdict, evidence_level, blockers, safe_next_actions, and open_questions. Be blunt when evidence is insufficient.
