| name | inbound-lead-audit-cx-map |
| description | Audit inbound lead handling and map the customer experience from source event to follow-up outcome. |
Inbound Lead Audit + CX Map
Use this skill to inspect how an inbound lead or hand-raiser was treated and produce an action-focused summary.
Workflow
- Identify the lead source and current-cycle event.
- Review CRM timeline, owner assignment, outreach, meeting status, and routing evidence.
- Distinguish automated touches from real human follow-up.
- Map the customer experience in plain language.
- Recommend the next owner action and any process fix.
Zapier MCP And SDK Role
- Use Zapier MCP to read CRM timelines, routing evidence, tracker rows, meeting status, and collaboration context.
- Use Zapier SDK for scheduled audits, tracker updates, issue logging, and approval-routed summaries.
- Keep rep escalations and source-of-truth writes human-reviewed.
Guardrails
- Do not count historical meetings from prior cycles as current-cycle success.
- Do not infer human outreach from automation enrollment alone.
- Keep any screenshots, lead data, and source URLs private.
