thai-customer-complaint-reply

name	thai-customer-complaint-reply
description	Draft calm, polite Thai responses to customer complaints, frustration, or service issues. Use when the user needs to reply to an unhappy customer in Thai, de-escalate tension, apologize appropriately, and suggest a next step without making the situation worse.

Thai Customer Complaint Reply

Draft Thai customer service responses that calm the situation and move it forward.

Output requirements

• Write in Thai
• Lead with empathy and acknowledgment
• Avoid arguing with the customer
• Avoid blaming the customer or internal teams in the reply
• If the company is at fault, apologize appropriately
• Offer a practical next step

Working method

1. Identify the customer's main complaint
2. Acknowledge impact or frustration
3. Apologize if appropriate
4. State what can be checked, fixed, or escalated
5. End with a clear next step

Response format

By default, provide:

1. a short version for chat
2. a fuller version for formal reply
3. a short note on when to use each

Tone guidance

The reply should feel:

• respectful
• calm
• sincere
• responsible
• solution-oriented

Avoid robotic apology language. Keep it natural.

Safety / risk note

If the complaint includes legal threats, payment disputes, defamation risk, safety issues, or requests for compensation, recommend human review before sending.

References

For examples and a reusable end-user prompt pattern, see references/examples.md.