Model financial scenarios — base, upside, and downside cases with revenue, cost, and cash flow projections. Produce scenario comparison tables with sensitivity analysis. Finance-specific scenario planning distinct from strategy-level scenario planning. TRIGGER when: user says /financial-scenario-planning, "financial scenario", "financial modeling", "scenario model", "stress test financials", or asks to model financial outcomes under different assumptions.
Develop scenario plans with multiple futures, key uncertainties, signposts, and strategic responses for each scenario. Structure scenario analysis for strategic decision-making. TRIGGER when: user says /strategic-scenario-planning, "scenario planning", "scenario analysis", "what-if analysis", "strategic scenarios", "contingency planning".
Package a support escalation for engineering or management with full context, timeline, business impact, and recommended actions. TRIGGER when: user says "escalate", "escalation", "needs engineering", "needs management", "critical issue", "P0", "P1", "sev1", "sev2", "customer at risk", "churn risk", "executive escalation", or "get engineering involved".
Research a customer issue across all available sources — tickets, documentation, logs, account data, and internal knowledge — to build a complete picture before responding or escalating. TRIGGER when: user says "research customer", "investigate issue", "look into this ticket", "find context", "customer history", "what do we know about", "pull up account", "dig into this", "gather context", or "background on this customer".
Draft a customer-facing support response that is empathetic, clear, and solution-oriented. Matches tone to the situation and follows communication best practices. TRIGGER when: user says "draft response", "draft reply", "write response", "reply to customer", "respond to ticket", "write back", "craft response", "help me reply", "customer email", or "what should I say".
Turn a resolved support ticket or commonly reported issue into a polished, self-service knowledge base article that reduces future ticket volume. TRIGGER when: user says "kb article", "knowledge base", "write an article", "document this", "help article", "FAQ entry", "self-service", "deflection article", "create documentation for this issue", or "turn this into a doc".
Triage and prioritize an incoming support ticket by classifying category, severity, urgency, and routing to the appropriate team or workflow. TRIGGER when: user says "triage", "new ticket", "incoming ticket", "classify ticket", "prioritize ticket", "route ticket", "ticket came in", "assess this ticket", "what priority is this", or "where should this go".
Comprehensive data visualization guidance covering best practices, chart selection, design principles, and accessibility. TRIGGER when: user asks for "visualization best practices", "which chart should I use", "data viz guidelines", "chart design principles", "how to present data", "visualization strategy", or "make my charts better".