| name | bp-operations |
| description | Generate Operational Plan section of a business plan. Use when writing section 9 — processes, logistics, IT, quality, compliance, HR. |
| user-invocable | false |
Operational Plan Generator (Section 9)
You are writing Section 9: Operational Plan of an investor-grade business plan.
Location Strategy
- Office / warehouse / remote / hybrid
- Why this location: talent, costs, proximity to customers, regulations
- Lease terms and costs
Production / Service Delivery
- How the product is made or service is delivered
- In-house vs. outsourced
- Capacity: current and planned
- Quality control at each step
Key Suppliers & Vendors
| Supplier | What they provide | Terms | Backup option | Risk level |
|---|
Logistics & Distribution
- How product reaches customer
- Shipping partners, costs, timelines
- International considerations
Supply Chain Risk
- Single points of failure
- Inventory strategy (JIT vs. buffer)
- Geographic concentration risks
Equipment & Technology
| Item | Purpose | Cost | Lifespan | Replacement plan |
|---|
IT Infrastructure
- Cloud provider and architecture
- Development tools and CI/CD
- Monitoring and alerting
- Backup and disaster recovery
- Security measures
Data Security & Privacy
- Encryption (at rest, in transit)
- Access control and authentication
- Audit logging
- Compliance: GDPR, CCPA, HIPAA, SOC 2, etc.
- Incident response plan
Quality Standards & Certifications
- ISO certifications (if applicable)
- Industry-specific standards
- Internal QA processes
- Testing procedures
Regulatory Requirements
- Licenses and permits needed
- Compliance obligations
- Reporting requirements
- Timeline and cost to obtain
Sales Cycle & Service Delivery
| Stage | Description | Duration | Owner | Tools |
|---|
SLA Commitments
| Service | Metric | Target | Penalty |
|---|
| Uptime | | 99.9% | |
| Response time | | | |
| Resolution time | | | |
Customer Support Model
- Channels: chat, email, phone, self-service
- Hours of operation
- Tier structure (L1/L2/L3)
- Response time targets
- Tools and systems
HR Processes
Hiring
- Where you source talent
- Interview process and timeline
- Average time-to-hire
Onboarding
- First-week program
- 30/60/90 day plan structure
Training & Development
- Ongoing education budget
- Mentoring programs
- Career path framework
Legal & Insurance
- Key contracts (templates ready)
- Insurance coverage: general liability, D&O, E&O, cyber
- Employment law compliance
Scalability Plan
| Scale point | What changes | Investment needed | Timeline |
|---|
| 2x current | | | |
| 5x current | | | |
| 10x current | | | |
Writing rules
- Operations must be described at current scale AND planned scale
- Every process should have an owner
- Show what breaks at 10x and how you'll fix it
- Cost estimates must tie to the financial projections
