service-blueprint

name	service-blueprint
description	Create a service blueprint connecting customer actions and touchpoints to frontstage staff/system interactions, backstage processes, support systems, evidence, dependencies, and failure/recovery.

Service Blueprint

Use when this procedure is the primary professional method needed for the assignment.

Procedure

1. Confirm the decision or outcome this work must support, its scope, owner, constraints, and definition of success.
2. Establish the evidence baseline using journey research, support/process data, systems, roles, policies, channels, and service metrics. Do not fill material gaps with assumptions when they can change the result.
3. Select one service outcome, map journey stages and channels, trace each visible moment to backstage work, mark handoffs/waits/failures, and identify improvement hypotheses.
4. Exercise realistic edge, failure, transition, or exception cases that could invalidate the result; record unresolved uncertainty explicitly.
5. Validate the output against the original outcome and any neighboring professional contracts so this skill does not silently absorb another specialist's authority.
6. Record the resulting artifact, measurements, decisions, provenance, and handoff information needed for another owner to reproduce or continue the work.

Quality gate

The blueprint explains how the service actually produces the customer outcome and where failures propagate across boundaries.