read-what-the-customer-already-owns

# Read what the customer already owns ## What it does Reads the contracts and entitlements already in force before anything is added, with the end date on each one, so nothing the customer already pays for is sold to them twice. ## Where it happens The agent does this in one activity across one reference process. Each one names the activity as that process words it. - **Read What the Customer Owns** - `ref/sls/configure-and-price`, activity 2 - [Configure and Price](../../../../processes/sales/configure-and-price.md) ## What to record Per run: the entitlement read, dated, with the contract each line came from and the end date of each one. The configuration at a version, with the reason behind every option that is not the default. The check result naming each rule tested, each failure, and the rule behind any failure that was accepted anyway. The quote check scored against the configuration version and the rate card version it claims. The closing record of what was configured, what it priced at, and what each approval took. Somebody replaying the run can see why every line is in the configuration and why it passed. That contract covers every activity this abstract agent takes on, and it is repeated in `com.agentcatalog.agent/RECORDS.md`. What the abstract agent does not do is in `com.agentcatalog.agent/NOT.md`.