close-the-sales-side-out

# Close the sales side out ## What it does Closes out what the seller still owes, each item with a date, against what the new owner now holds. Files what the sale should have captured the first time, so the next handover starts from a fuller package. ## Where it happens The agent does this in two activities across one reference process. Each one names the activity as that process words it. - **Close Out the Sales Side** - `ref/sls/hand-over-to-delivery`, activity 15 - [Hand over to Delivery](../../../../processes/sales/hand-over-to-delivery.md) - **Record What the Sale Did Not Capture** - `ref/sls/hand-over-to-delivery`, activity 16 - [Hand over to Delivery](../../../../processes/sales/hand-over-to-delivery.md) ## What to record Per handover: the order as taken in, with its identifier and the opportunity every note hangs off. Everything the sale produced, in one place, with a date on each item. The account picture with the source behind every claim in it. The promise list, one per line, with who made each promise, when, and to whom. The people, their roles, who blocked the deal, and how each one is reached. The package scored against the checklist at a version, naming what is missing. The internal handover with the questions the package did not answer and the answers the seller gave. Who says what to the customer, on what date, through which channel. The customer's confirmation, dated, with what they were told. What the seller still owes, each item with a date, and what the new owner now holds. That contract covers every activity this abstract agent takes on, and it is repeated in `com.agentcatalog.agent/RECORDS.md`. What the abstract agent does not do is in `com.agentcatalog.agent/NOT.md`.