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2 fichiers name sunshine-conversations-api description Sunshine Conversations API skill. Use when working with Sunshine Conversations for apps, tokenInfo, oauth. Covers 68 endpoints. version 1.0.0 generator lapsh
Sunshine Conversations API
API version: 17.8.0
Auth
Bearer bearer | Bearer basic
Base URL
https://{subdomain}.zendesk.com/sc
Setup
Set Authorization header with your Bearer token
GET /v2/apps -- verify access
POST /v2/apps -- create first apps
Endpoints
68 endpoints across 3 groups. See references/api-spec.lap for full details.
apps
Method Path Description POST /v2/apps Create App GET /v2/apps List Apps GET /v2/apps/{appId} Get App PATCH /v2/apps/{appId} Update App DELETE /v2/apps/{appId} Delete App POST /v2/apps/{appId}/keys Create App Key GET /v2/apps/{appId}/keys List App Keys GET /v2/apps/{appId}/keys/{keyId} Get App Key DELETE /v2/apps/{appId}/keys/{keyId} Delete App Key POST /v2/apps/{appId}/attachments Upload Attachment POST /v2/apps/{appId}/attachments/remove Delete Attachment POST /v2/apps/{appId}/conversations Create Conversation GET /v2/apps/{appId}/conversations List Conversations GET /v2/apps/{appId}/conversations/{conversationId} Get Conversation PATCH /v2/apps/{appId}/conversations/{conversationId} Update Conversation DELETE /v2/apps/{appId}/conversations/{conversationId} Delete Conversation POST /v2/apps/{appId}/conversations/{conversationId}/join Join Conversation GET /v2/apps/{appId}/conversations/{conversationId}/participants List Participants POST /v2/apps/{appId}/conversations/{conversationId}/leave Leave Conversation POST /v2/apps/{appId}/conversations/{conversationId}/messages Post Message GET /v2/apps/{appId}/conversations/{conversationId}/messages List Messages DELETE /v2/apps/{appId}/conversations/{conversationId}/messages Delete All Messages DELETE /v2/apps/{appId}/conversations/{conversationId}/messages/{messageId} Delete Message POST /v2/apps/{appId}/conversations/{conversationId}/activity Post Activity POST /v2/apps/{appId}/conversations/{conversationId}/acceptControl Accept Control POST /v2/apps/{appId}/conversations/{conversationId}/offerControl Offer Control POST /v2/apps/{appId}/conversations/{conversationId}/passControl Pass Control POST /v2/apps/{appId}/conversations/{conversationId}/releaseControl Release Control POST /v2/apps/{appId}/conversations/{conversationId}/download Download Message Ref POST /v2/apps/{appId}/conversations/{conversationId}/conversionEvents Post Conversion Events POST /v2/apps/{appId}/integrations Create Integration GET /v2/apps/{appId}/integrations List Integrations GET /v2/apps/{appId}/integrations/{integrationId} Get Integration PATCH /v2/apps/{appId}/integrations/{integrationId} Update Integration DELETE /v2/apps/{appId}/integrations/{integrationId} Delete Integration POST /v2/apps/{appId}/integrations/{integrationId}/keys Create Integration Key GET /v2/apps/{appId}/integrations/{integrationId}/keys List Integration Keys GET /v2/apps/{appId}/integrations/{integrationId}/keys/{keyId} Get Integration Key DELETE /v2/apps/{appId}/integrations/{integrationId}/keys/{keyId} Delete Integration Key POST /v2/apps/{appId}/integrations/{integrationId}/webhooks Create Webhook GET /v2/apps/{appId}/integrations/{integrationId}/webhooks List Webhooks GET /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId} Get Webhook PATCH /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId} Update Webhook DELETE /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId} Delete Webhook POST /v2/apps/{appId}/switchboards Create Switchboard GET /v2/apps/{appId}/switchboards List Switchboards PATCH /v2/apps/{appId}/switchboards/{switchboardId} Update Switchboard DELETE /v2/apps/{appId}/switchboards/{switchboardId} Delete Switchboard POST /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations Create Switchboard Integration GET /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations List Switchboard Integrations PATCH /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations/{switchboardIntegrationId} Update Switchboard Integration DELETE /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations/{switchboardIntegrationId} Delete Switchboard Integration POST /v2/apps/{appId}/users Create User GET /v2/apps/{appId}/users List Users GET /v2/apps/{appId}/users/{userIdOrExternalId} Get User PATCH /v2/apps/{appId}/users/{userIdOrExternalId} Update User DELETE /v2/apps/{appId}/users/{userIdOrExternalId} Delete User POST /v2/apps/{appId}/users/{userIdOrExternalId}/clients Create Client GET /v2/apps/{appId}/users/{userIdOrExternalId}/clients List Clients DELETE /v2/apps/{appId}/users/{userIdOrExternalId}/clients/{clientId} Remove Client GET /v2/apps/{appId}/users/{userIdOrExternalId}/devices List Devices GET /v2/apps/{appId}/users/{userIdOrExternalId}/devices/{deviceId} Get Device DELETE /v2/apps/{appId}/users/{userIdOrExternalId}/personalinformation Delete User Personal Information POST /v2/apps/{appId}/users/{zendeskId}/sync Synchronize User
tokenInfo
Method Path Description GET /v2/tokenInfo Get Token Info
oauth
Method Path Description GET /oauth/authorize Authorize POST /oauth/token Get Token DELETE /oauth/authorization Revoke Access
Common Questions
Match user requests to endpoints in references/api-spec.lap. Key patterns:
"Create a app?" -> POST /v2/apps
"List all apps?" -> GET /v2/apps
"Get app details?" -> GET /v2/apps/{appId}
"Partially update a app?" -> PATCH /v2/apps/{appId}
"Delete a app?" -> DELETE /v2/apps/{appId}
"Create a key?" -> POST /v2/apps/{appId}/keys
"List all keys?" -> GET /v2/apps/{appId}/keys
"Get key details?" -> GET /v2/apps/{appId}/keys/{keyId}
"Delete a key?" -> DELETE /v2/apps/{appId}/keys/{keyId}
"Create a attachment?" -> POST /v2/apps/{appId}/attachments
"Create a remove?" -> POST /v2/apps/{appId}/attachments/remove
"Create a conversation?" -> POST /v2/apps/{appId}/conversations
"List all conversations?" -> GET /v2/apps/{appId}/conversations
"Get conversation details?" -> GET /v2/apps/{appId}/conversations/{conversationId}
"Partially update a conversation?" -> PATCH /v2/apps/{appId}/conversations/{conversationId}
"Delete a conversation?" -> DELETE /v2/apps/{appId}/conversations/{conversationId}
"Create a join?" -> POST /v2/apps/{appId}/conversations/{conversationId}/join
"List all participants?" -> GET /v2/apps/{appId}/conversations/{conversationId}/participants
"Create a leave?" -> POST /v2/apps/{appId}/conversations/{conversationId}/leave
"Create a message?" -> POST /v2/apps/{appId}/conversations/{conversationId}/messages
"List all messages?" -> GET /v2/apps/{appId}/conversations/{conversationId}/messages
"Delete a message?" -> DELETE /v2/apps/{appId}/conversations/{conversationId}/messages/{messageId}
"Create a activity?" -> POST /v2/apps/{appId}/conversations/{conversationId}/activity
"Create a acceptControl?" -> POST /v2/apps/{appId}/conversations/{conversationId}/acceptControl
"Create a offerControl?" -> POST /v2/apps/{appId}/conversations/{conversationId}/offerControl
"Create a passControl?" -> POST /v2/apps/{appId}/conversations/{conversationId}/passControl
"Create a releaseControl?" -> POST /v2/apps/{appId}/conversations/{conversationId}/releaseControl
"Create a download?" -> POST /v2/apps/{appId}/conversations/{conversationId}/download
"Create a conversionEvent?" -> POST /v2/apps/{appId}/conversations/{conversationId}/conversionEvents
"Create a integration?" -> POST /v2/apps/{appId}/integrations
"List all integrations?" -> GET /v2/apps/{appId}/integrations
"Get integration details?" -> GET /v2/apps/{appId}/integrations/{integrationId}
"Partially update a integration?" -> PATCH /v2/apps/{appId}/integrations/{integrationId}
"Delete a integration?" -> DELETE /v2/apps/{appId}/integrations/{integrationId}
Response Tips
Check response schemas in references/api-spec.lap for field details
List endpoints may support pagination; check for limit, offset, or cursor params
Create/update endpoints typically return the created/updated object
References
Full spec: See references/api-spec.lap for complete endpoint details, parameter tables, and response schemas
Generated from the official API spec by LAP
"Create a key?" -> POST /v2/apps/{appId}/integrations/{integrationId}/keys
"List all keys?" -> GET /v2/apps/{appId}/integrations/{integrationId}/keys
"Get key details?" -> GET /v2/apps/{appId}/integrations/{integrationId}/keys/{keyId}
"Delete a key?" -> DELETE /v2/apps/{appId}/integrations/{integrationId}/keys/{keyId}
"Create a webhook?" -> POST /v2/apps/{appId}/integrations/{integrationId}/webhooks
"List all webhooks?" -> GET /v2/apps/{appId}/integrations/{integrationId}/webhooks
"Get webhook details?" -> GET /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId}
"Partially update a webhook?" -> PATCH /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId}
"Delete a webhook?" -> DELETE /v2/apps/{appId}/integrations/{integrationId}/webhooks/{webhookId}
"Create a switchboard?" -> POST /v2/apps/{appId}/switchboards
"List all switchboards?" -> GET /v2/apps/{appId}/switchboards
"Partially update a switchboard?" -> PATCH /v2/apps/{appId}/switchboards/{switchboardId}
"Delete a switchboard?" -> DELETE /v2/apps/{appId}/switchboards/{switchboardId}
"Create a switchboardIntegration?" -> POST /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations
"List all switchboardIntegrations?" -> GET /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations
"Partially update a switchboardIntegration?" -> PATCH /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations/{switchboardIntegrationId}
"Delete a switchboardIntegration?" -> DELETE /v2/apps/{appId}/switchboards/{switchboardId}/switchboardIntegrations/{switchboardIntegrationId}
"Create a user?" -> POST /v2/apps/{appId}/users
"List all users?" -> GET /v2/apps/{appId}/users
"Get user details?" -> GET /v2/apps/{appId}/users/{userIdOrExternalId}
"Partially update a user?" -> PATCH /v2/apps/{appId}/users/{userIdOrExternalId}
"Delete a user?" -> DELETE /v2/apps/{appId}/users/{userIdOrExternalId}
"Create a client?" -> POST /v2/apps/{appId}/users/{userIdOrExternalId}/clients
"List all clients?" -> GET /v2/apps/{appId}/users/{userIdOrExternalId}/clients
"Delete a client?" -> DELETE /v2/apps/{appId}/users/{userIdOrExternalId}/clients/{clientId}
"List all devices?" -> GET /v2/apps/{appId}/users/{userIdOrExternalId}/devices
"Get device details?" -> GET /v2/apps/{appId}/users/{userIdOrExternalId}/devices/{deviceId}
"Create a sync?" -> POST /v2/apps/{appId}/users/{zendeskId}/sync
"List all tokenInfo?" -> GET /v2/tokenInfo
"List all authorize?" -> GET /oauth/authorize
"Create a token?" -> POST /oauth/token
"How to authenticate?" -> See Auth section Métiers associés SOC
Basé sur la classification professionnelle SOC
