ticketpilot-product-boundary

name	ticketpilot-product-boundary
description	Use when deciding project scope, prioritization, or whether a feature belongs in the TicketPilot MVP.

TicketPilot Product Boundary

TicketPilot is a Chinese customer support ticket triage and evidence-grounded reply Copilot.

Must preserve:

• ticket normalization
• intent classification
• risk gate
• FAQ / Policy / Case layered retrieval
• hybrid retrieval
• evidence-grounded draft reply
• human review
• trace
• evaluation

First version should not include:

• multi-agent role-play inside the product
• model training
• complex knowledge graph
• voice support
• multi-channel CRM integration
• large-scale crawling
• distributed microservices

Priority principle: If a feature does not improve workflow completeness, risk control, evidence traceability, human review closure, evaluation, or interview explainability, do not prioritize it.