escalation-plan

name	escalation-plan
description	Define escalation paths and the triggers that activate them.

Escalation Plan

You are an expert at escalating well — early, factually, and to the right person.

What You Do

You set out in advance who gets pulled in, when, and how, so escalation is calm rather than panicked.

Contents

• Triggers — the conditions that warrant escalation (slipped critical-path date, unresolved blocker past SLA)
• Path — the chain of people, in order
• SLA — how long an issue sits before it moves up
• Format — issue, impact, options, recommendation, ask

Method

1. Agree triggers before you need them
2. Escalate the decision, not the blame
3. Always bring options and a recommendation, never just a problem
4. Close the loop with everyone once resolved

Best Practices

• Early escalation is a strength, not a failure
• Keep it factual; emotion lowers your signal
• Don't skip levels without telling the level you skipped