user-discovery-research

name	user-discovery-research
version	2.0.0
description	Master user research methodologies, customer interviews, persona development, and journey mapping. Understand customer problems deeply before building.
sasmp_version	1.3.0
bonded_agent	02-discovery-research
bond_type	PRIMARY_BOND
parameters	[{"name":"research_type","type":"string","enum":["interviews","surveys","usability","mixed"],"required":true},{"name":"sample_size","type":"number","default":20}]
retry_logic	{"max_attempts":3,"backoff":"exponential"}
logging	{"level":"info","hooks":["start","complete","error"]}

User Discovery & Research Skill

Become an expert at understanding customers deeply. Master interview techniques, extract meaningful insights, create accurate personas, and map customer journeys.

Interview Mastery

30-60 Minute Interview Structure

Opening (5 min) - Build rapport

• "Thanks for time. I want to understand your experience with [topic]."
• Warm conversation (not a interrogation)
• Note-taking permission, recording permission

Context (10 min) - Background

• "Tell me about your role..."
• "What does a typical day look like?"
• "What tools do you use?"
• "Who do you work with?"

Deep Dive (15-20 min) - Core problem

• "Walk me through how you currently [solve X]..."
• "Tell me about the last time [problem] happened..."
• "What frustrates you most about [current solution]?"
• "How often does [issue] occur?"

Impact Questions (5-10 min) - Consequence

• "What's the impact when [problem] happens?"
• "How much time do you spend on [workaround]?"
• "What's the cost if [issue] isn't resolved?"

Exploration (5-10 min) - Future state

• "What would make your life easier?"
• "Describe your ideal [solution]..."
• "What would you be willing to pay to solve [problem]?"

Closing (3-5 min) - Wrap up

• "Is there anything else important?"
• "Can I follow up?"
• "Can you introduce me to others?"

Interview Techniques

The Socratic Method

• Ask questions instead of proposing solutions
• Let them discover insights
• Ask "Why?" 5 times to get root cause
• Example:
  • Q: "Why do you use spreadsheets?"
  • A: "It's what we have"
  • Q: "Why not use a database?"
  • A: "Don't have budget"
  • Q: "Why no budget?"
  • A: "ROI wasn't clear"
  • → Real problem: ROI uncertainty

Listen 70%, Talk 30%

• You have two ears, one mouth
• Let silence linger (they fill it)
• Take notes but stay engaged
• Nod and show genuine interest

Avoid Leading Questions