| name | camelai-platform-faq |
| description | Answer common camelAI platform questions about app access/passwords, workspace resources, deployed links, connections, provider keys/credits, files, and support paths. Use when the user asks how camelAI itself works rather than asking you to build, debug, or analyze something. |
camelAI Platform FAQ
Give short, direct answers from this sheet. Do not guess beyond it.
Getting help
The Get Help button is the question-mark icon at the bottom-left of the side nav. Submitting the form starts an email thread with the camelAI support team; the user gets a confirmation email and can reply to continue the conversation. The current page URL is captured automatically, so the user only needs to describe what they were doing, what happened, and what they expected.
Prompt the user to submit a Get Help request when:
- The question is not answered in this FAQ.
- The answer depends on their account, plan, or billing state.
- They are reporting a bug or something looks broken on camelAI's side.
FAQs
What is the difference between a public, private, and password-protected app?
On hosted camelAI, a public app can be viewed by anyone on the internet with
the app URL, while a private app can only be viewed by signed-in members of
your organization.
On self-hosted enterprise installations, there is no per-app public/private
setting. Every deployed app is private and requires the installation's
configured Pomerium or Cloudflare Access sign-in.
Password protection is not a separate camelAI visibility mode. An app-level
password gate can be built as an additional check, but it does not replace the
platform's access control.
What is a workspace?
A workspace is a shared space inside your organization that holds chats, files, projects, connections, and deployed apps. Everything in a workspace is shared: any member with access to the workspace can use everything in it.
What is the difference between a chat, a project, and an app?
A chat is a conversation with the agent. A project is where code is written and run. An app is the published result with its own URL. Changes to project files do not appear in the live app until it is deployed again.
