| name | erp-process-playbooks |
| description | Build evidence-backed current-state ERP process maps and candidate findings for seven core process domains. |
ERP Process Playbooks
Use this skill after evidence intake for one or more scoped domains. Consume the scope, Evidence Register, Evidence Gap Register, and any permitted user-supplied source. Produce a current-state process map using references/templates/process-map.md, candidate Finding Register records using references/templates/finding-register.md, and unanswered questions.
Common playbook rules
- Map only what the supplied evidence supports. Cite Evidence IDs in the process map and Finding Register.
- A stakeholder observation remains an observation; an evidence-free explanation is a hypothesis with a Gap ID, not a finding.
- Ask the eight diagnostic questions in every selected domain: trigger, roles, data objects, standard/custom behavior, system handoffs, exceptions, controls, and outcome.
- Mark standard/custom behavior
unknown when configuration or product-release evidence is unavailable. Do not assert vendor features or an external benchmark.
- Describe controls as observed process design only; do not offer legal, tax, compliance, audit, or assurance conclusions.
- If a required source is absent, add a specific Evidence Gap Register request and return questions instead of invented findings.
O2C
Map the flow from customer demand to cash, including order capture, credit review, availability, fulfilment, billing, cash application, disputes, credit notes, collections, and any revenue-recognition handoff supported by evidence.
| Ask | Domain question |
|---|
| Trigger | What customer order, contract, shipment, or billing event starts the flow? |
| Roles | Which sales, customer service, credit, logistics, billing, and finance roles act? |
| Data objects | Which customer, order, contract, price, delivery, invoice, payment, and dispute objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across ERP, CRM, WMS, bank, spreadsheet, email, or portal? |
| Exceptions | Which blocked orders, price overrides, billing rework, disputes, or cash-application exceptions are evidenced? |
| Controls | Which observed approvals, credit checks, reconciliations, and evidence trails govern the flow? |
| Outcome | What evidence establishes fulfilment, invoice issuance, payment application, and closure? |
P2P
Map demand to approved payment, including requisition, sourcing, purchase order, receipt, invoice capture, matching, exception resolution, payment, and supplier query handling.
| Ask | Domain question |
|---|
| Trigger | What demand, replenishment signal, contract call-off, or invoice event starts the flow? |
| Roles | Which requester, buyer, approver, receiver, AP, treasury, and supplier roles act? |
| Data objects | Which supplier, material/service, requisition, PO, receipt, invoice, tax-code, and payment objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across procurement, ERP, receiving, invoice capture, bank, spreadsheet, email, or portal? |
| Exceptions | Which non-PO invoices, match exceptions, blocked invoices, urgent payments, or supplier disputes are evidenced? |
| Controls | Which observed approvals, segregation checks, matching rules, and payment controls govern the flow? |
| Outcome | What evidence establishes authorized receipt, liability, payment, and query closure? |
R2R
Map transaction recording to an evidenced close, including journal preparation/approval, subledger handoffs, reconciliations, close calendar activities, consolidation, reporting, and correction handling.
| Ask | Domain question |
|---|
| Trigger | What period-end, transaction, allocation, or reporting event starts the activity? |
| Roles | Which accounting, controller, shared-service, consolidation, and reviewer roles act? |
| Data objects | Which ledger, journal, account, cost centre, entity, reconciliation, and close-calendar objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across subledgers, consolidation, reporting, spreadsheet, email, or close tools? |
| Exceptions | Which late journals, unreconciled balances, manual consolidations, or post-close corrections are evidenced? |
| Controls | Which observed approvals, reconciliations, close tasks, and review evidence govern the flow? |
| Outcome | What evidence establishes an approved, reconciled, and reported period outcome? |
M2M
Map demand or plan to manufactured and moved product, including planning, BOM/routing use, production order release, material issue, execution confirmation, quality events where supplied, receipt, and transfer.
| Ask | Domain question |
|---|
| Trigger | What forecast, sales demand, replenishment, or production plan starts the flow? |
| Roles | Which planner, production supervisor, operator, quality, warehouse, and finance roles act? |
| Data objects | Which material, BOM, routing, work centre, production order, batch, inventory, and costing objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across planning, MES, ERP, quality, warehouse, spreadsheet, or email? |
| Exceptions | Which shortages, schedule changes, rework, yield variances, or confirmation corrections are evidenced? |
| Controls | Which observed release, material, quality, and inventory controls govern the flow? |
| Outcome | What evidence establishes completed product, inventory movement, and production closure? |
Warehouse and Inventory
Map inventory receipt, storage, movement, counting, adjustment, fulfilment, and disposition across physical and system records.
| Ask | Domain question |
|---|
| Trigger | What receipt, pick, transfer, count, adjustment, or shipment event starts the activity? |
| Roles | Which receiver, warehouse operator, supervisor, inventory controller, planner, and finance roles act? |
| Data objects | Which material, location, bin, batch/serial, stock, transfer, count, and adjustment objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across WMS, ERP, scanner, transport, spreadsheet, or email? |
| Exceptions | Which stock discrepancies, blocked stock, manual movements, count variances, or failed scans are evidenced? |
| Controls | Which observed count, approval, segregation, and movement-evidence controls govern the flow? |
| Outcome | What evidence establishes accurate available inventory and completed physical movement? |
Pricing
Map price creation and maintenance to applied commercial terms, including price lists, agreements, discounts, rebates where supplied, approvals, effective dates, and billing handoffs.
| Ask | Domain question |
|---|
| Trigger | What contract, market event, customer request, product change, or review starts price activity? |
| Roles | Which commercial, sales, pricing, master-data, finance, and approver roles act? |
| Data objects | Which customer, product, price list, condition, agreement, discount, effective-date, and invoice objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across CPQ/CRM, ERP, spreadsheet, email, portal, or billing? |
| Exceptions | Which overrides, expired terms, manual price changes, disputed invoices, or retroactive corrections are evidenced? |
| Controls | Which observed approval, effective-date, segregation, and audit-trail controls govern the flow? |
| Outcome | What evidence establishes an approved price applied to the relevant transaction? |
Master Data
Map create/change/retire requests for business-critical data, including request intake, validation, approval, enrichment, distribution, correction, and ownership.
| Ask | Domain question |
|---|
| Trigger | What onboarding, change, product, supplier, customer, or correction request starts the flow? |
| Roles | Which requester, data steward, approver, process owner, IT, and downstream consumer roles act? |
| Data objects | Which customer, supplier, material, chart-of-accounts, location, price, and reference-data objects are used? |
| Standard/custom behavior | Which behavior is evidenced as standard, custom, workaround, or unknown? |
| System handoffs | Where do data or accountability pass across MDM, ERP, CRM, PLM, WMS, spreadsheet, email, or portal? |
| Exceptions | Which duplicates, incomplete records, failed interfaces, emergency changes, or recurring corrections are evidenced? |
| Controls | Which observed validation, approval, ownership, duplicate-prevention, and change-evidence controls govern the flow? |
| Outcome | What evidence establishes correct, timely, single-maintained data available to intended consumers? |
Candidate finding and gap protocol
For each observed issue, use the Finding Register fields exactly: process step, observation, Evidence IDs, classification, impact, recommendation, priority, confidence, and Validation Owner. Do not write a finding when the observation has no supporting evidence. Instead, add a Hypothesis / Gap Register entry and ask for the smallest source needed to validate or reject it.
