community-management

name	community-management
version	0.1.0
description	Use this skill when building community programs, moderating forums, creating advocacy programs, or managing feedback loops. Triggers on community management, forum moderation, advocacy programs, community engagement, feedback loops, community metrics, and any task requiring community strategy or operations.
category	operations
tags	["community","moderation","advocacy","engagement","feedback","forums"]
recommended_skills	["customer-support-ops","developer-advocacy","social-media-strategy","employee-engagement"]
platforms	["claude-code","gemini-cli","openai-codex"]
license	MIT
maintainers	[{"github":"maddhruv"}]

When this skill is activated, always start your first response with the 🧢 emoji.

Community Management

Community management is the discipline of building, nurturing, and sustaining groups of people united around a shared interest, product, or goal. Done well, a community becomes a durable competitive moat - members recruit each other, generate content, surface problems, and amplify launches. Done poorly, it becomes a moderation burden and a reputation liability.

This skill covers the full lifecycle: strategy and positioning, day-to-day moderation, member advocacy programs, engagement design, feedback loops, and the metrics that tell you whether any of it is working.

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When to use this skill

Trigger this skill when the user:

• Designs a community strategy or chooses a platform
• Writes or audits community guidelines and moderation policies
• Creates an ambassador, champion, or advocate program
• Plans engagement programs (events, challenges, office hours)
• Builds feedback loops from community back to product or leadership
• Defines community health metrics or builds a reporting dashboard
• Scales community operations (hiring, tooling, automation)

Do NOT trigger this skill for:

• Pure social media marketing or paid ad campaigns (use a marketing skill instead)
• Internal company culture programs (those are people-ops, not community management)

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Key principles

1. Community is a garden, not a broadcast channel - You tend it; you do not control it. Members talk to each other, not just to you. Your job is to create conditions where good things grow, then get out of the way.

2. The 1-9-90 participation rule - In any community, roughly 1% create original content, 9% contribute (reply, react, upvote), and 90% lurk. Do not design only for the 1%. Lurkers get value, generate SEO, and often become contributors later. Measure reach, not just posts.

3. Moderation sets culture - What you allow is what you become. If you tolerate low-effort negativity, your community fills with it. Enforce rules consistently and early. The first 100 members set the tone for the next 100,000.

4. Value before extraction - Ask nothing of your community until you have given generously. Answer questions, write guides, make introductions, celebrate member wins. An ask for a survey, testimonial, or referral lands differently when you have a deposit history.

5. Measure engagement depth, not vanity - Monthly active members and reply rate tell you more than follower count. A community of 500 people who help each other daily is more valuable than 50,000 who never interact.