nps-response-analyser

name	nps-response-analyser
description	Analyses an NPS score and verbatim response to produce a structured interpretation with recommended follow-up by score band. Goes beyond the number to extract actionable insight from the verbatim and match it to the account context. Use when asked to interpret an NPS response, analyse survey results, determine follow-up for a promoter or detractor, make sense of an NPS verbatim, or when an NPS score arrives and the CSM needs to decide what to do about it. Also triggers for questions about NPS follow-up strategy, survey response interpretation, promoter activation, detractor recovery, or what an NPS score means for a specific account.
license	MIT
metadata	{"author":"Stephen Rogan","version":"1.0.0","standalone":true}

NPS Response Analyser

Takes an NPS score and verbatim response and produces an actionable interpretation matched to the account context. Most companies collect NPS and do nothing useful with individual responses. This skill ensures every response triggers the right follow-up.

How to Use

Provide:

• NPS score (0-10)
• Verbatim response (the text the customer wrote)
• Who responded (name, role, contact classification if known)
• Account context (ARR, health, tenure, renewal date, recent events)
• Prior NPS scores from this account (if available -- trend matters more than the number)

Score Band Framework

Promoters (9-10)

What it means: The respondent is actively satisfied. They would recommend your product. This is not just a number -- it is permission to activate the relationship.