| name | Customer Feedback Analyzer |
| description | Analyze customer feedback to extract sentiment, topics, priority, and actionable insights. |
| version | 1.0.0 |
| category | analytics |
| skillType | claude-skill |
| assignableRoles | ["product-manager","support","generalist","sales"] |
| triggers | ["analyze feedback","customer feedback","feedback analysis","sentiment analysis"] |
| tags | ["feedback","customer","sentiment","analytics","product-management"] |
| execution | {"type":"script","script":{"file":"execute.sh","interpreter":"bash","timeoutMs":15000}} |
Customer Feedback Analyzer
Analyze customer feedback text (reviews, emails, survey responses) and categorize it by sentiment, topic, priority, and actionability. Outputs a structured analysis with suggested follow-up actions.
Parameters
| Parameter | Required | Description |
|---|
feedback | Yes | The feedback text to analyze |
source | No | Where feedback came from: email, review, survey, support-ticket, social |
customerName | No | Customer name for tracking |
Example
bash config/skills/agent/feedback-analyzer/execute.sh '{"feedback":"The dashboard is great but it is really slow when loading team data. Would be nice to have a loading indicator.","source":"survey","customerName":"John"}'
Output
JSON with sentiment analysis (positive/negative/mixed/neutral), detected topics, priority level, actionability flag, and suggested follow-up actions.
