| name | Supplier nonconformance |
| description | Raise a nonconformance with the evidence a supplier cannot dispute. |
| category | operations |
Raising a supplier nonconformance
A weak nonconformance gets a denial and a month of correspondence. Make it
undeniable.
Include
PO and delivery note · part number and revision · quantity received and quantity
affected · the requirement, quoted from the drawing or specification with its
revision · what was measured, with the instrument and its calibration date ·
photographs with a scale in frame · the batch or heat number.
State the impact in their terms
Line stopped, orders at risk, rework hours, and whether the material is
quarantined or returned. Impact is what gets a nonconformance prioritised at
their end.
Ask for three things, with dates
Containment — what they are doing about material already with us and in transit ·
root cause · corrective action, with verification.
Containment has the short deadline; root cause does not.
Never
Raise against the wrong revision of a drawing, accept "no fault found" without
their inspection data, or scrap affected material before the supplier has had
the chance to inspect it.
