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A user reports receiving a suspicious email via the phishing report button or abuse mailbox
Email gateway detects a malicious email that bypassed initial filtering
Threat intelligence indicates an active phishing campaign targeting the organization
A user confirms they clicked a link or opened an attachment from a suspicious email
Credentials have been entered on a suspected phishing page
Do not use for business email compromise (BEC) involving compromised internal accounts; use BEC response procedures which focus on account takeover investigation.
Prerequisites
Email security gateway with message trace and quarantine capabilities (Microsoft Defender for Office 365, Proofpoint, Mimecast)
Microsoft 365 admin access or Google Workspace admin for mailbox search and purge
Malware sandbox for attachment and URL analysis (ANY.RUN, Joe Sandbox, Hybrid Analysis)
Email header analysis tools (MXToolbox Header Analyzer, Google Admin Toolbox)
Identity provider access for account remediation (Azure AD, Okta, Duo)
Phishing report intake process (dedicated mailbox or integrated report button)
Workflow
Step 1: Receive and Triage the Phishing Report
Evaluate the reported email to determine if it is malicious:
Extract the email as an .EML or .MSG file (preserves headers)
Analyze email headers to determine the true sender, relay path, and authentication results
Email Header Analysis Checklist:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Return-Path: billing@spoofed-domain[.]com
From: "IT Support" <support@corp-lookalike[.]com>
Reply-To: attacker@gmail[.]com (different from From)
SPF: FAIL (sender IP not authorized for domain)
DKIM: FAIL (signature invalid)
DMARC: FAIL (policy: none - no enforcement)
Received: from mail.attacker-infra[.]net [45.33.x.x]
X-Originating-IP: 45.33.x.x
Message-ID: <random@attacker-infra.net>
Confirm email purge completed successfully across all mailboxes
Verify compromised accounts have been secured (password changed, sessions revoked, MFA verified)
Remove any malware installed via phishing attachments from affected endpoints
Monitor compromised accounts for 72 hours for signs of continued unauthorized access
Check for data exfiltration from compromised accounts during the exposure window
Step 6: Post-Incident Actions
Strengthen defenses against similar phishing attacks:
Report the phishing URL to Google Safe Browsing and Microsoft SmartScreen
Submit the phishing domain for takedown via the domain registrar abuse contact
Update email gateway filtering rules based on observed evasion techniques
Send targeted security awareness notification to affected users
Update phishing simulation program to include the observed technique
Key Concepts
Term
Definition
Spear Phishing
Targeted phishing attack crafted for a specific individual or organization using personalized content
Credential Harvesting
Phishing technique that mimics a legitimate login page to capture usernames and passwords
SPF (Sender Policy Framework)
Email authentication protocol that specifies which mail servers are authorized to send email for a domain
DKIM (DomainKeys Identified Mail)
Email authentication method using cryptographic signatures to verify that an email was not altered in transit
DMARC
Policy framework that uses SPF and DKIM to determine email authenticity and instructs receivers on handling failures
OAuth Consent Phishing
Attack that tricks users into granting malicious OAuth applications access to their email and data
Email Header
Metadata embedded in every email containing routing, authentication, and sender information used for forensic analysis
Tools & Systems
Microsoft Defender for Office 365: Email threat protection with Threat Explorer for investigation and automated purge
Proofpoint TAP (Targeted Attack Protection): Email security platform with URL rewriting and attachment sandboxing
URLscan.io: Online service that scans URLs and captures screenshots of phishing pages for evidence
PhishTool: Phishing analysis platform that automates header analysis, URL inspection, and IOC extraction
GoPhish: Open-source phishing simulation platform for security awareness testing
Common Scenarios
Scenario: Microsoft 365 Credential Phishing via QR Code
Context: Users report an email claiming to be from IT requiring MFA re-enrollment. The email contains a QR code that links to a convincing Microsoft 365 login page clone hosted on a compromised WordPress site.
Approach:
Scan the QR code in a sandbox to extract the URL
Analyze the phishing page: captures credentials and MFA tokens (adversary-in-the-middle attack)
Search email gateway for all recipients using message subject and sender as search criteria
Cross-reference with proxy logs to identify users who visited the phishing URL
Force password reset and revoke sessions for all users who visited the URL
Purge the email from all mailboxes and block the sender domain
Notify users about the specific campaign with visual examples of the phishing email
Pitfalls:
Not checking for adversary-in-the-middle (AiTM) capability that captures session tokens even with MFA
Only resetting passwords without revoking active sessions (attacker retains access via stolen session cookies)
Not searching for mailbox forwarding rules created by the attacker after compromising an account
Missing QR code phishing (quishing) because URL scanning tools cannot decode QR code images
Output Format
PHISHING INCIDENT RESPONSE REPORT
===================================
Incident: INC-2025-1602
Date Reported: 2025-11-16T09:15:00Z
Reported By: jdoe@corp.example.com
Classification: Credential Phishing (AiTM)
EMAIL ANALYSIS
Subject: "Action Required: MFA Re-enrollment"
Sender: it-support@corp-security[.]com (spoofed)
SPF: FAIL | DKIM: FAIL | DMARC: FAIL
Phishing URL: hxxps://compromised-site[.]com/ms365/login
Phishing Type: Microsoft 365 AiTM credential harvester
IMPACT ASSESSMENT
Recipients: 47
Clicked Link: 8
Credentials Entered: 3 (confirmed via proxy POST data)
CONTAINMENT ACTIONS
[x] Email purged from all 47 mailboxes
[x] Phishing domain blocked at web proxy
[x] Sender domain blocked at email gateway
[x] 3 compromised accounts: passwords reset, sessions revoked
[x] Mailbox forwarding rules reviewed (1 malicious rule removed)
[x] OAuth app grants reviewed (no unauthorized grants found)
IOCs EXTRACTED
Domain: corp-security[.]com
URL: hxxps://compromised-site[.]com/ms365/login
IP: 104.21.x.x (Cloudflare-hosted)
Sender: it-support@corp-security[.]com
RECOMMENDATIONS
1. Implement DMARC enforcement (p=reject) for corp domain
2. Deploy QR code scanning in email gateway
3. Send targeted awareness notification to all 47 recipients
4. Request domain takedown via registrar abuse contact
