| name | net-ops |
| description | Cross-platform network troubleshooting (Windows, macOS, Linux) via local or remote shell. Use for: DNS broken, can't resolve hostnames, nslookup/dig works but apps fail, NRPT, WFP, scutil, /etc/resolver, systemd-resolved, /etc/resolv.conf, NetworkManager, VPN DNS leak residue (ProtonVPN/Mullvad/WireGuard/AnyConnect), AV/firewall blocking DNS or DoH, Tailscale DNS interaction, intermittent connectivity, remote diagnostics over SSH, mapped network drive Disconnected, SMB share unreachable, \\server\share, NAS by hostname fails but IP works, single-label hostname, LLMNR/NetBIOS, VPN blocks LAN DNS, System error 5 on net use. |
| license | MIT |
| allowed-tools | Read Write Bash |
| metadata | {"author":"claude-mods","related-skills":"debug-ops"} |
Network Operations
Diagnose network problems on Windows, macOS, or Linux with a layered ladder that isolates faults to the smallest possible scope, then pattern-match against OS-specific culprits. Designed for the common case: someone reports "internet broken" on a box you can shell into (locally or via SSH).
The Universal Insight
Bypass-tool succeeds while OS-resolver fails is a smoking gun on every platform. It means DNS infrastructure is healthy but the operating system's name-resolution path is hooked or misconfigured. The bypass tool differs per OS but the discriminator is identical:
| OS | Bypass tool | OS resolver tool | If bypass works but resolver fails |
|---|
| Windows | nslookup | Resolve-DnsName, browsers | NRPT, WFP, HOSTS, LSP, local 127.0.0.1:53 proxy |
| macOS | dig @1.1.1.1 | dscacheutil -q host, browsers | /etc/resolver/*, scutil DNS, profiles, mDNSResponder, kext |
| Linux | dig @1.1.1.1 | getent hosts, resolvectl query | systemd-resolved, /etc/resolv.conf, NetworkManager, dnsmasq, NSS |
The bypass tool implements its own resolver and talks straight to UDP/53. The OS resolver tool goes through the full system name-service path including all hooks. Comparing the two narrows the suspect list dramatically.
The Diagnostic Ladder
Walk down the layers in order. Do not skip rungs. Each rung has a binary outcome that eliminates everything above it. Per-OS tools are in references/diagnostic-ladder.md; the structure is universal.
1. Link layer — interface up, valid IP, gateway present
2. IP reachability — ping public IPs over ICMP
3. Socket reach. — TCP/443 + UDP/53 to known destinations (raw socket DNS)
3.5 LAN services — parallel track: mapped drives, SMB, mDNS/.local,
single-label hostnames (see below — internet OK ≠ LAN OK)
4. DNS infrastructure — bypass tool: nslookup / dig @<server>
5. OS resolver path — the hook layer (most interesting on modern systems)
6. Application — real HTTP request to a real hostname
The most common mistake: jumping to rung 6 ("HTTPS doesn't work, must be a cert / proxy") when rung 5 is the actual problem (an orphan VPN DNS rule on Windows, a stale /etc/resolver/ file on macOS, a misconfigured systemd-resolved on Linux). Discipline prevents this.
The LAN Services Track (Rung 3.5)
Rungs 1–6 are framed around reaching the public internet. A mapped drive showing Disconnected while browsing works fine is a different fault domain: local-network service reachability. Symptoms: SMB shares, printers, \\NAS\share, .local names, single-label hostnames.
The load-bearing concept is the single-label hostname resolution path:
HOSTS file → NRPT match → DNS (suffix search) → LLMNR → NetBIOS-NS
An NRPT . catch-all (live VPN or orphan) short-circuits everything below it: the single-label name goes to the VPN resolver (NXDOMAIN) and the LLMNR/NetBIOS broadcast fallback that LAN names normally rely on is suppressed. VPN DNS-leak-protection often also blocks UDP/53 to the LAN router, so there's no fallback resolver either. Full chain, per-OS tools, and the credential-target gotcha: references/diagnostic-ladder.md (rung 3.5).
One-shot audit: scripts/windows/smb-audit.ps1 walks every mapped drive through mapping state → resolution mechanism → ICMP/TCP-445 → credential targeting → NRPT/leak-protection detection, and emits a verdict naming the fix.
VPN + LAN coexistence — decision rule. Is the VPN live and wanted?
- Yes → do NOT touch the NRPT rule. Pin the name in the HOSTS file (consulted before NRPT, so it wins regardless of VPN state; needs admin), or remap by IP and add a credential keyed to that IP (
cmdkey /add:<ip>).
- No (VPN gone, rule orphaned) →
scripts/windows/nrpt-clean.ps1 -Apply.
nrpt-clean.ps1 must never be pointed at a live VPN's catch-all — it exists for orphans only. Deleting a wanted VPN's rule breaks its DNS routing and the client will just re-create it.
Workflow
1. Identify the target OS
If local: uname -s (Unix) or check shell environment. If remote over SSH, the bootstrap script auto-detects:
scripts/ssh-bootstrap.sh <user>@<host>
2. Run the OS-appropriate probe
| OS | Script |
|---|
| Windows | scripts/windows/probe.ps1 (via -EncodedCommand over SSH) |
| macOS | scripts/macos/probe.sh |
| Linux | scripts/linux/probe.sh |
Each prints structured [PASS]/[FAIL] per rung. Scan for the first FAIL — that's where to drill in.
3. Drill into the failing layer
The interesting failures are almost always rung 5. Per-OS deep-dive scripts:
| OS | Script | What it does |
|---|
| Windows | scripts/windows/nrpt-audit.ps1 | Dump NRPT rules with attribution + registry forensics |
| Windows (LAN/SMB) | scripts/windows/smb-audit.ps1 | Mapped-drive audit: resolution mechanism, reachability, credential targets, NRPT/leak-protection, verdict |
| macOS | scripts/macos/dns-audit.sh | Dump scutil --dns, /etc/resolver/*, mDNSResponder state, profiles |
| Linux | scripts/linux/dns-audit.sh | Dump systemd-resolved status, resolv.conf chain, NM config, NSS order |
4. Apply the minimum reversible fix
Repair scripts default to dry-run and protect known-good config (Tailscale MagicDNS, MDM-managed entries). Apply only when the dry-run output matches expectation.
| OS | Repair script |
|---|
| Windows | scripts/windows/nrpt-clean.ps1 (removes orphan NRPT catch-alls, protects Tailscale) |
| macOS | scripts/macos/resolver-clean.sh (removes orphan /etc/resolver/* from disconnected VPNs) |
| Linux | scripts/linux/resolved-reset.sh (resets systemd-resolved per-link config) |
Quick Reference: Smoking Guns
| Platform | Symptom | Most likely cause | Quick test |
|---|
| Windows | nslookup works, browsers fail | Orphan NRPT catch-all (VPN residue) | Get-DnsClientNrptRule | Where Namespace -eq '.' |
| Windows | Public DoH resolver IPs blocked on 443, other 443 works | AV "Encrypted DNS Detection" | Get-CimInstance -Ns root/SecurityCenter2 -Class AntiVirusProduct |
| macOS | dig works, browsers fail | Stale /etc/resolver/* from disconnected VPN | ls /etc/resolver/ && scutil --dns | head -40 |
| macOS | All DNS fails post-VPN install | Configuration profile with DNS override | profiles list -type configuration |
| Linux | dig works, getent hosts fails | systemd-resolved misconfigured | resolvectl status |
| Linux | DNS works on some apps, not others | NSS order in /etc/nsswitch.conf excludes resolve | grep ^hosts /etc/nsswitch.conf |
| All | DNS suddenly broken after sleep/wake | VPN client failed disconnect cleanup | OS-specific (see above) |
| Windows | Mapped drive Disconnected, host pings by IP but not by name, VPN active | NRPT . catch-all swallowing single-label names (+ suppressing LLMNR/NetBIOS fallback) | Get-DnsClientNrptPolicy -Effective | ? Namespace -eq '.' |
| Windows | net view \\<ip> returns System error 5 while the same share worked by hostname | Credential Manager target keyed to hostname, not IP | cmdkey /list |
| All | LAN hosts reachable by IP but router's DNS times out on UDP/53 while TCP to it succeeds | VPN DNS-leak-protection egress filter | scripts/windows/smb-audit.ps1 (LAN DNS EGRESS section) |
SSH Transport Patterns
Windows targets
PowerShell-over-SSH has notorious escaping issues. Always pass scripts via -EncodedCommand with UTF-16LE base64:
B64=$(printf '%s' "$PS_SCRIPT" | iconv -t UTF-16LE | base64)
ssh <target> "powershell -NoProfile -EncodedCommand $B64"
Unix targets (macOS, Linux)
Heredoc works cleanly; no special encoding needed:
ssh <target> 'bash -s' < scripts/linux/probe.sh
ssh <target> "bash -s -- arg1 arg2" < scripts/linux/probe.sh
For consistency, scripts/ssh-bootstrap.sh handles both transports based on detected OS.
Pattern Recognition
After a few sessions, certain symptom triplets become instantly diagnosable. See references/case-studies.md for worked examples. Hall-of-fame entries:
Windows: nslookup works, Resolve-DnsName times out identically across all servers, Invoke-WebRequest says "remote name could not be resolved" → orphan NRPT catch-all from a disconnected VPN. Common gateway IP patterns are listed in references/common-culprits.md.
macOS: dig <host> works, browsers say "cannot find server," scutil --dns shows extra "resolver #N" entries pointing at private-range gateways with domain : listed → leftover /etc/resolver/<domain> files from a disconnected VPN.
Linux: dig @<public-resolver> <host> works, getent hosts <host> fails → /etc/nsswitch.conf may have an NSS chain that skips resolve, OR /etc/resolv.conf is no longer symlinked to the systemd-resolved stub.
Safety Notes
- Read before write. Always dump current state before modifying a resolver config. The forensics may be load-bearing for explaining what happened.
- Don't disable security tools without consent. AV / firewall hooks are intrusive but legitimate. Pause is preferred over uninstall.
- Tailscale's name-resolution config looks like junk but is essential. Always filter on protected nameserver patterns (
100.100.100.100 on all OSes) before bulk-deleting.
- Resolver config persists across reboots. Removing a rule is forever (until the VPN re-creates it). Confirm the source/comment before deletion.
- macOS profile DNS overrides may be MDM-managed. Removing them may violate enterprise policy and may be re-applied automatically. Coordinate with IT.
References
references/diagnostic-ladder.md — full ladder methodology with per-OS commands per rungreferences/common-culprits.md — detection + fix catalog for Windows / macOS / Linuxreferences/case-studies.md — worked examples and template for adding new ones
Scripts
scripts/ssh-bootstrap.sh — establish SSH session, auto-detect target OS, emit usable invocationscripts/windows/probe.ps1 — full layered diagnostic for Windowsscripts/windows/nrpt-audit.ps1 — NRPT forensics with attributionscripts/windows/nrpt-clean.ps1 — safe NRPT cleanup (orphans ONLY — never point it at a live VPN's catch-all; protects Tailscale)scripts/windows/smb-audit.ps1 — mapped-drive / SMB / LAN-name audit with per-drive verdicts (-DriveLetter Z -FallbackIp 'NAS=192.168.50.11', -Json)scripts/macos/probe.sh — full layered diagnostic for macOSscripts/macos/dns-audit.sh — scutil + /etc/resolver + profile + mDNSResponder dumpscripts/macos/resolver-clean.sh — remove orphan /etc/resolver/* filesscripts/linux/probe.sh — full layered diagnostic for Linuxscripts/linux/dns-audit.sh — systemd-resolved + NM + NSS + resolv.conf dumpscripts/linux/resolved-reset.sh — reset systemd-resolved per-link state
