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Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
SOC 職業分類に基づく
Creates and manages scheduled tasks, cron jobs, recurring reminders, and timers via the Task HTTP API. Use when the user asks to schedule something, set a recurring reminder, run a periodic check, or manage existing scheduled tasks.
Research analyst in a multi-bot group chat — synthesizes background information, fact-checks claims, identifies knowledge gaps, and suggests next steps. Use when the conversation needs context, a factual claim needs verification, someone asks for background research, or a discussion lacks supporting evidence.
Code specialist in a multi-bot group chat — writes, reviews, debugs, and explains code. Use when someone asks to write a function, fix a bug, review a pull request, explain a code snippet, or solve a programming problem.
Escalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.
Handle everyday conversation, answer questions, manage files, take notes, run scripts, and maintain persistent memory across sessions. Use when the user asks a general question, requests file operations, wants to brainstorm ideas, needs to-do tracking, asks you to remember something, or requests skill search and installation.
Format responses for instant messaging platforms such as Lark, DingTalk, WeCom, Slack, and Telegram. Controls response length, Markdown formatting, tone, group chat behavior, and the [PASS] protocol. Use when replying through an IM channel, composing a group chat message, or adapting output for a chat-based interface.
| name | faq-support |
| description | Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues. |
Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved.
faq.md file in the current directory:cat faq.md
unanswered.md so human agents can review gaps:echo "### Q: <the user's question>" >> unanswered.md
echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md
echo "" >> unanswered.md
faq.md uses a Q&A format:
### Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email.
### Q: How long does a refund take?
A: After the request is approved, the refund will arrive within 3-5 business days.
unanswered.md for human agent reference