skills

Leadership-style decision framework combining transformational, transactional, servant, situational, and authentic leadership into a situation-based decision tree. Use for diagnosing leadership challenges, succession planning, change management, crisis response, taking over a new team, or generational-gap issues. Triggers: 『該用什麼領導風格』『怎麼帶這個團隊』『接班交棒』『危機領導』『年輕員工不吃這一套』『威權還是授權』『轉型領導』『僕人領導』『情境領導』『真誠領導』. For Taiwan EMBA leadership courses (台大／政大／師大), executive self-diagnosis, and succession-leadership style. 9-box/人才盤點/繼任規劃工具: use `ops-talent-strategy`.

Corporate-governance practice playbook: board composition, three lines of defense, audit/compensation/nomination committee operations, independent-director governance, stakeholder communication, IPO governance upgrade, and family-business professionalization. Use for board-structure design, independent-director selection, three-lines implementation, IPO governance preparation, major governance incidents (fraud, scandal, insider trading), or family-business corporatization. Triggers: 『董事會組成』『獨董沒發揮功能』『三道防線』『上櫃治理補強』『家族法人化』『委員會分工』『ESG 治理』『審計委員會』『薪酬委員會』『提名委員會』. For Taiwan EMBA corporate-governance/finance/law/ESG cases. Focuses on listed-company and IPO practice; governance theory: use Asgard `grad-governance`; 9-box/繼任規劃/接班人才盤點: use `ops-talent-strategy`; COSO ERM/風險地圖/風險委員會運作: use `biz-erm`.

Customer relationship management strategy — integrated framework with six pillars: customer segmentation (RFM/CLV), journey orchestration (cross-channel), CDP technology stack, loyalty-program design, B2B key-account management (KAM), and CRM organization/governance. Use for VIP program design, membership-system decision, retail/ecommerce/B2B customer strategy, CDP buy-vs-build, marketing-automation adoption, or key-customer churn. Triggers: 『CRM 系統』『會員經營』『客戶分級』『大客戶策略』『CDP』『行銷自動化』『客戶生命週期』『VIP 方案』『顧客忠誠』『RFM』『CLV』『KAM』『Journey Orchestration』. For 師大 EMBA CRM, 政大 ecommerce, 中山 marketing cases. Complements Asgard `biz-cac-ltv` (tactics) and `biz-customer-journey` (single method) with the strategic integration layer.

Enterprise risk management (ERM) framework layer — integrates COSO ERM 2017 (five components, 20 principles), ISO 31000, three-lines model, risk appetite, risk heatmap, and key risk indicators (KRI) into a complete governance playbook covering structure through culture. Use for ERM implementation, risk-system build, risk mapping, risk-appetite statement drafting, three-lines setup, CRO role design, or Taiwan FSC corporate-governance evaluation response. Triggers: 『ERM 導入』『風險管理框架』『COSO』『風險地圖』『風險胃納』『KRI』『CRO 職責』『三道防線』『風險委員會』『ISO 31000』『風險熱圖』『風險治理』. For 師大／政大／陽交 EMBA risk-management/governance/audit cases. Complements Asgard `algo-risk-*` (Altman Z, Benford, credit, VaR) with the framework/governance layer. 獨董挑選/董事會組成/IPO 治理: use `biz-corporate-governance`.

Corporate innovation-governance toolkit integrating Stage-Gate process, 3 Horizons model, innovation portfolio management, open innovation, corporate venture capital (CVC), innovation KPIs, and intrapreneurship. Use for innovation-portfolio design, second-curve planning, innovation-project review gating, open-innovation evaluation, CVC setup, innovation-KPI design, or managing tension between core and new businesses. Triggers: 『第二曲線』『創新專案怎麼管』『新事業孵化』『收購投資新創』『Stage-Gate』『研發投資組合』『內部創業』『開放式創新』『CVC』『3 Horizons』『創新 KPI』. For Taiwan EMBA innovation-management/strategy/technology-management cases (台大／中山). Startup basics: use Asgard `ux-lean-startup`; innovation theory: use Asgard `grad-disruptive-innovation`, `grad-ambidexterity`; 家族二代接班治理: use `biz-corporate-governance` 或 `ops-talent-strategy`; ESG/淨零策略結合: use `biz-net-zero-transition`.

Management accounting toolkit for internal decision support: ABC costing, variance analysis, transfer pricing, and responsibility accounting. Use for product profitability disputes, budget variance diagnosis, inter-division pricing design, and business-unit manager performance evaluation. Triggers: 『這個產品真的賺錢嗎』『成本分攤』『事業部之間怎麼算錢』『本月成本超支』『評核廠長績效』『內部轉撥』『ABC 作業成本』『差異分析』『責任中心』『管理會計』. For Taiwan EMBA cases, term reports, and management-decision simulations (台大／陽交／成大 財管必修).

Net-zero transition playbook: GHG inventory (ISO 14064-1, GHG Protocol Scope 1/2/3), science-based targets (SBTi), TCFD and ISSB S1/S2 climate disclosure, Taiwan carbon fee, decarbonization roadmap, internal carbon pricing, supply-chain carbon, product carbon footprint, green electricity and T-REC. Use for corporate decarbonization roadmap, carbon inventory, carbon-fee response, TCFD/ISSB reporting, supply-chain decarbonization, or responding to international customers (Apple, RE100). Triggers: 『碳盤查』『SBTi』『碳費』『TCFD』『淨零路徑』『範疇 3』『綠電』『CBAM』『ISO 14064』『ISSB』『T-REC』. For Taiwan EMBA ESG/sustainability/operations/strategy/finance cases. Focuses on Taiwan listed-company and supply-chain practice; sustainability strategy theory: use Asgard `grad-sustainability`; ERM 框架整合氣候風險: use `biz-erm`; 董事會 ESG 委員會結構設計: use `biz-corporate-governance`; 併購 ESG 盡職調查: use `fin-m-and-a`.

SME and family-business management for Taiwan's industrial structure (98% SME, 70%+ family-controlled listed). Integrates four pillars: resource-constrained decision-making, family governance (Tagiuri-Davis three circles), four-layer succession, and professionalization. Use for sub-200-employee strategy, capital-constrained prioritization, family-vs-professional-manager conflict, founder handover, family-constitution design, or SME financing limits. Triggers: 『二代接班』『家族企業』『中小企業』『家族憲章』『家族辦公室』『傳承規劃』『小公司策略』『資源有限』『家族跟專業經理人』『三圓模型』『隱形冠軍』. For 成大 EMBA SME strategy, 政大 EMBA family-business succession, 逢甲 EMBA SME management cases. Fills Asgard gaps in resource-constrained strategy and Chinese-family governance.

M&A integration playbook covering eight modules: strategic rationale, target screening, due diligence (financial/legal/commercial), valuation with valuation bridge, synergy analysis, deal structuring (stock vs. asset, cash vs. equity, earn-out), SPA key clauses, and post-merger integration (PMI). Use for deal evaluation, valuation disputes, structure design, earn-out design, synergy breakdown, integration risk, or hostile takeover defense. Triggers: 『併購』『收購』『M&A』『盡職調查』『DD』『估值橋』『綜效』『earn-out』『換股比例』『PMI』『買殼』『借殼上市』『敵意併購』『交易結構』. For Taiwan EMBA 財管組 case studies and term reports (台大／政大／陽交). Complements Asgard `biz-dcf` and `fin-modeling` (valuation tools) plus `biz-corporate-governance` (governance layer) by providing the transaction-layer framework.

Habitual Domain (HD) theory by Taiwanese scholar P.L. Yu (游伯龍, 1977) — integrates four domains (potential/actual/reachable/activated), eight general hypotheses, seven-layer decision structure, and nine HD-expansion tools to analyze decision blind spots, break cognitive inertia, and support cross-domain integration. Use for diagnosing why alternatives are invisible, decision paralysis, breaking cognitive frames, or explaining perception gaps between people. Triggers: 『思維框架』『打破盲點』『創新思考』『決策盲區』『跨域整合』『游伯龍』『習慣領域』『HD 理論』『七層決策』『四領域』『八大通性』『P.L. Yu』. Especially for NYCU EMBA HD course, 政大科管所, 中山企管系 decision-analysis/innovation/leadership courses. Taiwan-origin theory cited in J. Optimization Theory, Theory & Decision, Human Systems Management.

Digital-transformation execution playbook: maturity assessment, transformation roadmap, Operating Model redesign, PMO and transformation governance, data/AI platform deployment, process digitization, organizational agility, digital talent, and change management. Use for DX roadmap design, transformation governance (CDO/PMO/Steering Committee), data/AI/cloud platform planning, ERP or core-system upgrade, traditional-industry digitization, or DX organizational resistance. Triggers: 『DX 從哪開始』『數位長』『資料平台』『AI 落地』『傳產數位化』『ERP 要不要換』『轉型辦公室』『員工不配合數位化』『Operating Model』『敏捷轉型』『PMO』. For Taiwan EMBA info-management/DX/strategy/operations/change courses. Focuses on execution; theory layer: use Asgard `grad-digital-transformation`, `grad-sociotechnical`, `grad-tam-utaut`.

Integrated organizational-behavior diagnostic toolkit across three layers: individual motivation (Maslow/Herzberg/McGregor/McClelland/SDT), team dynamics (Tuckman), and organizational culture (Schein three levels, Hofstede). Use for diagnosing a new team, case-study OB problems, culture change, motivation failure, team stagnation, or cross-cultural management. Triggers: 『團隊士氣低』『怎麼激勵』『文化怎麼改』『新團隊怎麼帶』『加薪沒效果』『公司的文化』『跨國團隊管不動』『Maslow』『Herzberg』『Tuckman』『Schein』『Hofstede』. For Taiwan EMBA OB/HR/cross-cultural courses (陽交／清大／師大). Single-theory deep dives: use Asgard `grad-sdt`, `grad-social-identity`, `grad-sensemaking`.

Strategic talent-management toolkit integrating 9-box grid (performance × potential), succession planning, competency models, and talent review into one operational flow. Use for key-position-risk diagnosis, succession pipeline design, family-business second-generation grooming, annual talent review, competency/promotion systems, or post-M&A talent retention. Triggers: 『誰來接班』『關鍵職缺斷鏈』『高潛人才』『績效考核跟晉升脫節』『家族二代怎麼養』『留才方案』『9-box』『繼任規劃』『職能模型』『人才盤點』. For Taiwan EMBA strategic-HR/OB/family-business courses (政大／成大). Algorithmic HR tools: use Asgard `algo-hr-compensation`, `algo-hr-matching`, `algo-hr-turnover`.

Use when writing entertainment news — reviews, box office analysis, streaming reports, festival coverage, casting news — from supplied material (junkets, studio PR, embargoed reviews, interviews). Activates beat-specific discipline: press-junket disclosure, embargo-compliance, PR-vs-news, entertainment-law, industry-data literacy. Triggers: '寫電影評論', 'draft streaming piece', '整理藝人新聞', 'cover premiere', 'analyze box office'. Defers general workflow to med-news-reporter. NOT for fan content, movie marketing (mkt-*), or press releases (pr-press-release).

Use when writing a medical or health news story — clinical research breakthroughs, public health alerts, drug approvals, epidemiology, health policy, patient stories, risk communication — from research papers, press releases, health authority statements, or interviews. Specializes the med-news-reporter workflow for health-beat discipline: relative risk framing, absolute baseline inclusion, evidence-hierarchy verification, deidentification protocol, and WHO suicide-reporting compliance. Triggers on phrases like '寫一篇醫學新研究', 'draft a health news piece', '整理流行病新聞', '幫我把這份臨床試驗結果寫成新聞', '健康新聞報導', 'write up this drug approval', 'health story from this study'. Do NOT use for medical advice (→ consult healthcare provider), pharmaceutical marketing (→ mkt-pharma), hospital PR/press release in house voice (→ pr-press-release).

Use when the user wants to write a culture-and-arts news piece — exhibition coverage, performance reviews, artist interviews, cultural policy analysis, art market reporting, or cultural heritage reporting — from supplied material. Activates culture-beat-specific workflow on top of the general news-reporter workflow: cultural appropriation audit, indigenous knowledge protection, source credibility (institutional PR vs. independent critic), aesthetic judgment marking, and translation/cross-cultural framing discipline. Also triggers on phrases like 'draft an exhibition review', 'write up this gallery opening', 'turn into an album review', '整理展覽新聞', '寫一篇評論', '幫我做藝術家訪談', 'cover this museum exhibition', '草擬一篇文化評論'. Defers general news craft to med-news-reporter; do NOT use for art-marketing copy (use mkt-*) or artist/gallery press releases (use pr-press-release).

Use when the user wants to write a sports news piece — game recaps, athlete profiles, league/rule changes, injury reports, trade announcements, doping/discipline coverage — from supplied material (box scores, interviews, official statements, stats, medical updates). Specializes med-news-reporter for the sports beat: era-adjusted stats, source vetting for sports data, medical/injury disclosure limits, athlete-as-public-figure doctrine, doping allegations vs. allegations, sports-betting sensitivity, and on-field performance ≠ off-field authority. Triggers on phrases like 'write up this game', 'turn into a sports feature', 'cover this athlete trade', 'draft a piece on this injury', '寫一篇 MLB 賽季報導', '整理 NBA 交易消息', '寫一篇選手專訪', 'draft an Olympic piece', '報導棒球禁賽風波'. Do NOT use for fantasy sports tips (use fin-*), gambling advice, team marketing/press releases (use pr-*), or player agents' PR (use pr-press-release).

Use when the user wants to write an education news piece — school policy, research findings, student achievement data, teacher issues, curriculum reform, or campus events — from supplied material (transcripts, press releases, research papers, data, policy documents, interviews). Specializes the parent med-news-reporter skill for the education beat with research-methodology discipline, demographic verification, effect-size auditing, and education-law red lines. Triggers on phrases like 'write up this education story', 'turn this research into a news piece', '整理校園事件成新聞', '寫一篇教育政策新聞', '幫我把這份 108 課綱新聞寫好', 'draft an education research story', '解讀這份 PISA 排名報導'. Do NOT use for press releases (use pr-press-release), school marketing (use mkt-*), or teacher-training content (use tech-teaching or ecom-*)

Use when writing an international news piece — foreign affairs, diplomatic coverage, cross-border conflict, UN/multilateral updates, development news, or geopolitical analysis. Activates international-beat workflow: primary-source verification for distant claims, translation accuracy, conflict-side balance, regional context, source-chain auditing. Triggers on phrases like 'write this UN report', '寫一篇國際新聞', 'international story', 'draft conflict analysis', '整理聯合國決議', 'foreign affairs coverage'. Do NOT use for domestic political stories (use med-political), company press releases (use pr-press-release), or international business news (use med-business).

Use when writing financial news — earnings, IPO/M&A, regulatory changes, industry trends — from transcripts, filings, or investor materials. Activates business-beat workflow: financial-figure provenance, analyst-stake disclosure, securities-law risk, and number stewardship. Triggers on '寫一篇財報季報導', '分析這份財報', '整理 IPO 新聞', 'turn earnings call into a piece', 'write up M&A announcement'. Defers general craft to med-news-reporter. Do NOT use for press releases (pr-press-release), investment advice (fin-investment-thesis), or marketing (mkt-*).

Use when the user wants to write a political news piece — election coverage, legislative reporting, policy analysis, official-statement coverage, poll interpretation, or political profile — from supplied material (transcripts, press releases, poll data, vote records, leaked documents, interviews). Activates political-beat-specific workflow on top of the general news-reporter workflow: stance tagging, poll-reading discipline, defamation/election-law red lines, and frame-neutrality audit. Also triggers on phrases like 'write up this 質詢', 'turn into an election report', 'analyze this poll', '幫我寫成政策追蹤報導', '寫一篇選戰分析', '把這份立委發言整理成新聞', 'cover this candidate's policy platform'. Defers general news craft to med-news-reporter; do NOT use for press releases (use pr-press-release) or government PR (use pr-*).

Use when the user wants to turn raw material — transcripts, interviews, event notes, data, direct quotes — into a publishable news piece (breaking news, investigative report, feature, or op-ed). Activates the full newsroom workflow: type selection, material audit, fact-checking, balance, media-ethics red lines, and media-literacy self-check. Also triggers on phrases like 'write up this transcript', 'turn into a news article', 'organize into a feature', 'polish into a report', 'draft an op-ed', '幫我寫成新聞稿', '潤成一篇報導', '整理成專訪', '寫一篇關於 X 的評論', '把逐字稿做成 feature' — even when the user does not say the word 'news'. Do NOT use for press releases (use pr-press-release) or marketing copy (use mkt-*).

Choose the right e-commerce platform mix for a Taiwan business — DTC platforms (Shopline, 91APP, Shopify), marketplaces (Shopee, momo, PChome), or hybrid. Use when comparing platform fees, traffic potential, brand control trade-offs, or designing a go-to-market channel strategy for Taiwan. Do NOT use for specific platform integration details (see platform-specific skills). STATUS: SKELETON — body pending.

Operate a Shopee Taiwan store — listings, promotions, flash sales, SIP (Shopee Supported Program) cross-border, ads (蝦皮廣告), and reputation/review management. Use when setting up or running Shopee TW operations, participating in platform campaigns (雙11, 618), or managing seller-center workflows. Do NOT use for Shopee API integration specifics (no official Asgard MCP yet) or DTC platforms. STATUS: SKELETON — body pending.

Handle Taiwan e-invoice carriers (載具) — 手機條碼, 自然人憑證, 會員載具, plus 捐贈碼 donation flow. Covers carrier validation, scan-to-store UX, member-carrier consolidation, and prize-draw winner notification. Use when designing carrier scanning UX, debugging invalid-carrier rejections, or implementing donation-code flow. STATUS: SKELETON — body pending.

Void Taiwan e-invoices within the same bimonthly window, or issue allowances (折讓) for cross-period corrections. Use when handling returns / refunds that affect invoice state. Do NOT use for initial issuance — see the 加值中心-specific skills. STATUS: SKELETON — body pending.

Integrate 綠界 (ECPay) for Taiwan e-commerce — credit card, ATM, CVS 代碼, 超商取貨付款, and CheckMacValue signature. Use when ECPay is the chosen PSP, setting up logistics-payment combined flows (超取+COD), computing or verifying CheckMacValue, or handling ECPay callbacks. Do NOT use for gateway selection or comparison (see tw-payment-integration). Do NOT use for non-ECPay providers. STATUS: SKELETON — body pending.

Select carriers and manage cross-border shipping operations for Taiwan — carrier choices (DHL / FedEx / UPS / 郵局 國際), customs clearance operations (報關), DDP vs DDU trade-offs, label generation, and returns handling. Use when choosing a carrier, estimating shipping cost or transit time, or managing the physical movement of cross-border goods. Do NOT use for duty/tax calculation, HS-code classification, or 境外電商 tax registration (see tw-ecom-compliance-cross-border). Do NOT use for domestic TW shipping. STATUS: SKELETON — body pending.

Integrate and operate Shopline in Taiwan e-commerce context via mcp-shopline. Use when the user needs to sync orders, manage products, run promotions, or reconcile inventory on Shopline stores; when comparing Shopline vs 91APP/Shopify for Taiwan DTC; or when debugging async write propagation. Do NOT use for API schema lookup (go to mcp-shopline docs) or non-Taiwan Shopline deployments.

Issue and manage Taiwan e-invoices via ezPay (加值服務中心) through mcp-ezpay-einvoice. Use when issuing B2B/B2C invoices, handling carrier codes (手機條碼, 自然人憑證), voiding within the same bimonthly window, or issuing allowances (折讓) across periods. Do NOT use for direct 財政部 API integration (see tw-einvoice-guide) or for UniversalEC-backed flows (see tw-ecom-invoice-universalec).

Integrate NewebPay (藍新金流) for Taiwan e-commerce via mcp-newebpay. Use when accepting credit card / ATM / CVS / LINE Pay / periodical payments on NewebPay, handling 3DS 2.0 flows, computing TradeSha signatures, or reconciling callback webhooks. Do NOT use for comparing gateways (see tw-payment-integration) or for non-NewebPay providers (TapPay, ECPay have their own skills).

Tax and regulatory compliance for cross-border e-commerce involving Taiwan — import duty rates, VAT (5%), HS-code classification, 報單 filing, 境外電商 sales-tax registration, and de minimis thresholds. Use when calculating duty/tax obligations, registering as a 境外電商, classifying goods by HS code, or advising on de minimis exemption eligibility. Do NOT use for carrier selection or physical shipping operations (see tw-ecom-logistics-cross-border). Do NOT use for domestic 營業稅 only. STATUS: SKELETON — body pending.

E-commerce-specific PDPA (個資法) compliance — member consent at signup, cookie consent, order / payment data retention, DSAR (data subject access request) handling, and cross-border data transfer for TW merchants. Use when building a TW e-commerce signup / CRM flow, responding to member data requests, or auditing cookies. For generic PDPA / GDPR basics see `law-gdpr-pdpa`. STATUS: SKELETON — body pending.

Integrate and operate 91APP in Taiwan e-commerce context via mcp-91app. Use when syncing orders/products/members on 91APP, running OMO (online-merge-offline) flows, integrating 91APP's app-first storefronts, or comparing 91APP vs Shopline/Shopify for mid-market DTC. Do NOT use for Shopline-specific integration (see tw-ecom-dtc-shopline). STATUS: SKELETON — body pending.

Run Shopify stores for Taiwan market — localization (NT$ pricing, Traditional Chinese, TW address format), payment apps (ECPay / NewebPay / TapPay Shopify apps), shipping apps (CVS / 黑貓), and e-invoice integration. Use when setting up Shopify for TW, choosing TW payment/shipping apps, or adapting a global Shopify theme for TW. Do NOT use for general (non-TW) Shopify dev. STATUS: SKELETON — body pending.

Operate on momo購物網 — listing approval workflow, price-matching rules, momo's next-day delivery SLA, campaign participation, and fast-fashion SKU rotation. Use when setting up or running momo operations, negotiating MOQ / margin with 採購, or participating in momo campaigns. Do NOT use for Shopee (different platform, different rules) or DTC. STATUS: SKELETON — body pending.

Run CRM and member retention via LINE Official Account — broadcast cost model, rich menu, auto-response, tagging, 1-to-1 chat, and LINE Pay integration. Use when designing LINE OA strategy for a TW brand, segmenting members for broadcasts, or measuring LINE OA ROI. Do NOT use for generic CRM (use `ecom-rfm-analysis` or `biz-cac-ltv`). STATUS: SKELETON — body pending.

Run Taiwan e-commerce promotional campaigns — 雙11, 618, 年中慶, 雙12, 週年慶, 母親節. Covers promo calendar, stacking rules across platforms, 檔期 pricing strategy, inventory allocation, and post-campaign 退貨 handling. Use when planning a specific campaign or building a year-round 檔期 schedule. Do NOT use for ad ROI measurement (use `ecom-promo-roi`). STATUS: SKELETON — body pending.

Taiwan e-commerce benchmark ranges for CVR, ROAS, LTV, AOV, repeat rate, cart-abandon — segmented by vertical (3C, 美妝, 服飾, 母嬰, 生鮮) and channel (DTC, Shopee, momo). Use when a TW merchant asks 'is my CVR / ROAS good?' or when sizing a business case. Source discipline: cite industry report or vendor data; mark undocumented ranges as estimates. STATUS: SKELETON — body pending.

Implement GA4 for Taiwan e-commerce — Enhanced Ecommerce events (view_item, add_to_cart, begin_checkout, purchase), TW-specific parameter conventions (含稅 revenue, NT$ currency, 統編 as user property), Looker Studio reporting, and Big Query export. Use when instrumenting a TW store with GA4 or auditing existing GA4 setup. Do NOT use for generic analytics (use `ecom-analytics`). STATUS: SKELETON — body pending.