メニュー
Turn recurring customer language, objections, and praise from tickets into marketing angles, FAQ content, and on-site or ad copy — written in your customers' own words. The best copy you'll write is already in your inbox. Read-only.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
Build a targeted win-back segment from support signal — customers who hit a problem, left low CSAT, or went quiet after a bad experience — as a list you can hand to your email/SMS tool. The most qualified re-engagement audience you have is in your tickets. Read-only.
Turn the last 7 days of Gorgias tickets into an executive-ready weekly CX digest — analyzed across five business functions (Product, Marketing, Ecommerce/Revenue, Product Marketing, Leadership) with a TLDR, signal-status tagging, a PDP-gap table, and owner-tagged actions. Read-only; optionally publishes to Notion.
Build a back-in-stock demand list from customers who asked about out-of-stock or discontinued products — ranked by demand, with a per-product notify list — to drive back-in-stock campaigns and inform the next buy. Read-only.
Find the products generating the most pre-sales questions and post-purchase confusion, and get a concrete list of what to add to each product page. Turns support tickets into PDP improvements that lift conversion and cut returns. Read-only.
Cluster why customers actually return products — sizing, quality, expectation gaps — by product, from ticket and return language, so you can fix the root cause instead of just processing the refund. Returns are a margin killer; this finds where they start. Read-only.
Analyze how your Shopping Assistant is performing as a revenue channel — most recommended products, best-converting recommendation pairs, revenue and time-to-purchase per conversation, and the pre-sales topics and handover reasons behind it. Read-only. Analytics are in beta — directional.
SOC 職業分類に基づく
| name | voc-to-messaging |
| description | Turn recurring customer language, objections, and praise from tickets into marketing angles, FAQ content, and on-site or ad copy — written in your customers' own words. The best copy you'll write is already in your inbox. Read-only. |
The best marketing copy is your customers' own words — and they hand them to you in every ticket: the objection that almost lost the sale, the thing they loved, the confusion that made them hesitate. This recipe mines that language and turns it into angles, FAQ content, and copy you can ship. Read-only.
| Variable | Example |
|---|---|
{{TOPIC_OR_PRODUCT}} | "our hero serum" or "shipping & returns" |
{{WINDOW}} | "the last 6 months" |
{{OUTPUT}} | "5 ad angles", "a PDP FAQ", "landing-page bullets", "email subject lines" |
Using the Gorgias MCP, mine customer language about {{TOPIC_OR_PRODUCT}} over {{WINDOW}} and turn it into {{OUTPUT}}.
- Pull pre-sales and post-purchase conversations on this topic/product.
- Extract: the objections and hesitations that came up before buying; what delighted buyers after; and the recurring confusion that almost cost a sale.
- Pull a handful of short verbatim quotes that capture each — redact all PII (names, emails, order numbers).
- Turn it into {{OUTPUT}}, grounded in the real language — no invented benefits. Label anything inferred from keyword matching (heuristic).
- Rank the angles by how often the underlying theme actually showed up.
Nothing — read-only.
pdp-gap-finder.