| name | ops-vendor-review |
| description | Evaluate a vendor, tool, or service provider with capability assessment, risk analysis, cost comparison, and recommendation. Triggers on "review [vendor]", "evaluate [tool]", "should we use [service]", "vendor comparison", "vendor assessment for [name]" |
| metadata | {"openclaw":{"tags":["operations","vendor","procurement","evaluation"]}} |
Vendor Review
When the user asks to evaluate or compare vendors, tools, or service providers:
Step 1: Define evaluation scope
Gather from the user:
- Vendor(s) to evaluate: one vendor deep-dive or multi-vendor comparison
- Category: what problem the vendor solves
- Requirements: must-have and nice-to-have capabilities
- Budget: cost constraints or target pricing
- Team size: number of users or scale of deployment
- Timeline: when a decision is needed
- Current solution: what they use today (if anything)
Step 2: Research vendors
Use capability_execute with capabilityId "research.web_search" for each vendor:
- Product features and capabilities
- Pricing model and published pricing
- Customer reviews and ratings (G2, Capterra, Trustpilot)
- Case studies and customer testimonials
- Company background (founding, funding, team size, growth)
- Recent product updates and roadmap announcements
- Integration ecosystem and API capabilities
- Security certifications and compliance (SOC 2, ISO 27001, GDPR)
- Support model (SLA, channels, hours)
- Known issues or complaints
Step 3: Company enrichment
Use capability_execute with capabilityId "enrichment.lookup_company" for vendor viability:
- Company size and growth trajectory
- Funding history and financial stability
- Market position and competitive landscape
- Technology stack and infrastructure
Step 4: Internal context
Use capability_execute with capabilityId "chat.search_messages" to find:
- Internal discussions about this vendor or category
- Feedback from team members who evaluated or used the vendor
- Requirements or concerns raised by stakeholders
- Previous vendor evaluations for the same category
Use capability_execute with capabilityId "docs.search_files" to find:
- Existing vendor evaluation documents
- Procurement policies and approval requirements
- Current contracts and renewal dates
- Security assessment questionnaires
Step 5: Evaluate against requirements
Score each vendor against:
- Functional fit: how well it meets stated requirements (weighted)
- Technical fit: integration, scalability, architecture alignment
- Vendor viability: financial health, market position, longevity risk
- Security & compliance: certifications, data handling, privacy
- Support & service: responsiveness, SLAs, customer success
- Cost: TCO including implementation, licensing, maintenance
- User experience: ease of use, adoption friction, training needs
Step 6: Build recommendation
Use capability_execute with capabilityId "docs.create_brief" to save:
- Complete vendor evaluation document
Use capability_execute with capabilityId "project.create_task" to create:
- Follow-up tasks (schedule demo, request proposal, security review)
Output Format
Vendor Review: [Category]
Evaluation Summary
| Field | Value |
|---|
| Category | what problem is being solved |
| Vendors Evaluated | list |
| Evaluation Date | date |
| Decision Needed By | date |
| Recommended Vendor | name (or "more evaluation needed") |
| Confidence Level | High / Medium / Low |
Executive Recommendation
3-4 sentence recommendation with the recommended vendor, primary reasons for the choice, and key caveats.
Requirements Matrix
| Requirement | Weight | Vendor A | Vendor B | Vendor C |
|---|
| Requirement 1 (must-have) | Critical | Yes/No/Partial | Yes/No/Partial | Yes/No/Partial |
| Requirement 2 (must-have) | Critical | Yes/No/Partial | Yes/No/Partial | Yes/No/Partial |
| Requirement 3 (nice-to-have) | High | Yes/No/Partial | Yes/No/Partial | Yes/No/Partial |
| Requirement 4 (nice-to-have) | Medium | Yes/No/Partial | Yes/No/Partial | Yes/No/Partial |
Vendor Profiles
[Vendor A Name]
| Field | Value |
|---|
| Website | url |
| Founded | year |
| Company Size | employees |
| Funding | total raised |
| Customers | notable customers |
| Pricing | model and approximate cost |
Strengths
- 3-5 specific strengths with evidence
Weaknesses
- 3-5 specific weaknesses with evidence
Customer Sentiment: X/5 from [source] (X reviews)
Key themes from reviews: positive and negative patterns
(Repeat for each vendor)
Comparative Scorecard
| Dimension | Weight | Vendor A | Vendor B | Vendor C |
|---|
| Functional Fit | 30% | X/5 | X/5 | X/5 |
| Technical Fit | 20% | X/5 | X/5 | X/5 |
| Vendor Viability | 15% | X/5 | X/5 | X/5 |
| Security & Compliance | 15% | X/5 | X/5 | X/5 |
| Support & Service | 10% | X/5 | X/5 | X/5 |
| Cost | 10% | X/5 | X/5 | X/5 |
| Weighted Total | 100% | X/5 | X/5 | X/5 |
Cost Comparison
| Cost Component | Vendor A | Vendor B | Vendor C |
|---|
| License/Subscription (annual) | $X | $X | $X |
| Implementation | $X | $X | $X |
| Training | $X | $X | $X |
| Ongoing Support | $X | $X | $X |
| Total Year 1 | $X | $X | $X |
| Total 3-Year TCO | $X | $X | $X |
Risk Assessment
| Vendor | Risk | Likelihood | Impact | Mitigation |
|---|
| Vendor A | specific risk | level | level | mitigation |
| Vendor B | specific risk | level | level | mitigation |
Integration Assessment
| Integration | Vendor A | Vendor B | Vendor C |
|---|
| integration need | Native / API / Third-party / None | same | same |
Recommendation
Recommended: [Vendor Name]
Rationale:
- Primary reason with evidence
- Secondary reason with evidence
- Supporting factor
Caveats:
- Important considerations or conditions for the recommendation
Next Steps
| Step | Action | Owner | Date |
|---|
| 1 | Schedule vendor demo | name | date |
| 2 | Request detailed proposal | name | date |
| 3 | Security assessment | name | date |
| 4 | Reference check | name | date |
| 5 | Final decision | name | date |
Sources
- List all research sources with links
