establish-the-facts

# Establish the facts ## What it does Builds the record the decision will rest on. It matches the two deals to one account or finds they are two customers, reads the rule at the version published on the day the claim arrived, works out who was first on the dated record and whether the partner brought the customer in, and takes each side's account separately and in their own words. ## Where it happens The agent does this in five activities across one reference process. Each one names the activity as that process words it. - **Establish Who Was First** - `ref/prt/resolve-a-channel-conflict`, activity 6 - [Resolve a Channel Conflict](../../../../processes/partners/resolve-a-channel-conflict.md) - **Hear Each Side Separately** - `ref/prt/resolve-a-channel-conflict`, activity 8 - [Resolve a Channel Conflict](../../../../processes/partners/resolve-a-channel-conflict.md) - **Match the Two Records** - `ref/prt/resolve-a-channel-conflict`, activity 3 - [Resolve a Channel Conflict](../../../../processes/partners/resolve-a-channel-conflict.md) - **Read the Rule as It Stood** - `ref/prt/resolve-a-channel-conflict`, activity 5 - [Resolve a Channel Conflict](../../../../processes/partners/resolve-a-channel-conflict.md) - **Test Who Brought the Customer** - `ref/prt/resolve-a-channel-conflict`, activity 7 - [Resolve a Channel Conflict](../../../../processes/partners/resolve-a-channel-conflict.md) ## What to record Who raised it, on which deal, and what they said the rule gives them. The stop, with the time each side confirmed it rather than being assumed to have. The single account both deals point at, or the finding that they are two customers. The rule at the version in force on the claim date, and the clauses the case turns on. Who was first on the dated record, and by how much. The introduction marked evidenced, asserted or absent. Each side's account as given, and every place it disagrees with the record. The decision with the clause behind it and every fact it cites, the earlier decisions checked, any departure said in writing, and the signer. The one text both sides received and the date they received it. Which side picked the deal up, and what the customer was told. That contract covers every activity this abstract agent takes on, and it is repeated in `com.agentcatalog.agent/RECORDS.md`. What the abstract agent does not do is in `com.agentcatalog.agent/NOT.md`.