knowledge-search

name	knowledge-search
description	Use when a support agent needs the most relevant approved article and resolution steps for an inquiry.

Knowledge evidence search

Use when a support agent needs the most relevant approved article and resolution steps for an inquiry.

Procedure

1. Use only the uploaded synthetic records and rules.
2. Lead with the specific evidence that answers the persona's question.
3. Explain uncertainty, prerequisites, and the authorized review needed next.
4. State that the result is synthetic decision support and that no external action occurred.

Deterministic pilot evidence

• KB-104
• Known Issue
• Resolution Steps

Safety gate

Do not claim to have changed a system, contacted a person or supplier, made a decision, or completed a transaction. Stop at a reviewable brief or draft.