managing-users-and-accounts

name	managing-users-and-accounts
description	Broad customer and account management workflow for the Newline MCP server. Use when you need to find customers, assess KYC and status, review pools and products, inspect existing synthetic accounts, or create a new synthetic account. Prefer this skill for multi-step setup and account administration tasks across Claude Code, Codex, Pi, and other Agent Skills compatible harnesses.

Managing Users and Accounts

A general-purpose workflow for customer lookup and synthetic account setup. Use this broader skill when the task spans discovery, eligibility checks, and account creation. For narrow tasks, the more specific skills customer-overview and new-account-setup may be faster.

Guardrails

• Resolve people and accounts to UIDs before taking action.
• Confirm with the user before calling create-synthetic-account or delete-synthetic-accounts.
• Use sandbox credentials for testing.
• Treat KYC and locked status as blockers for funding and transfer workflows.

Step 1 — Find the Customer

If the user gives a UID directly:

get-customer  uid=<customer_uid>

Otherwise search first:

list-customers  (filter by first_name, last_name, email, external_uid, or pool_uid)

Record:

• uid
• external_uid
• customer_type
• status
• kyc_status and kyc_status_reasons
• locked / lock-related fields if present
• pool_uids
• total_balance

Step 2 — Check Whether the Customer Is Eligible for Account Activity

Before opening or using accounts, verify:

• customer status is active
• kyc_status is approved or otherwise acceptable for the requested workflow
• the customer is not locked

If these checks fail, stop and explain the blocker before attempting account creation or transfers.

Step 3 — Review Existing Synthetic Accounts

get-synthetic-accounts

Identify the customer's accounts by matching pool membership, naming, or known UIDs. If you already know an account UID, inspect it directly:

get-synthetic-account  uid=<synthetic_account_uid>

For each relevant account, note:

• uid, name, status
• synthetic_account_type_uid
• synthetic_account_category
• pool_uid
• net_usd_balance, net_usd_pending_balance, net_usd_available_balance
• routing_number, account_number_last_four
• payment rail blocks such as ach, wire, or instant_payment

Step 4 — Review Available Account Types

get-synthetic-account-types

Choose the type whose uid, name, description, and synthetic_account_category best match the user's intent. Examples:

• internal operating or customer account → general category
• linked external bank destination → external checking or savings category

Step 5 — Review Pools and Products

Use these tools when you need to determine program placement or eligibility:

list-pools
list-products
list-customer-products

Use the customer's existing pool_uids when possible. If multiple pools fit, ask the user which program or product the account should belong to.

Step 6 — Gather Account Creation Inputs

For a new synthetic account, collect:

• name
• pool_uid
• synthetic_account_type_uid
• optional external_uid
• optional routing_number and account_number
• optional payment-rail details

Payment-rail blocks supported by this server:

ACH external account

ach: {
  account_type,
  counterparty_name
}

Wire external account

wire: {
  counterparty_name
}

Instant payment external account

instant_payment: {
  counterparty_name,
  counterparty_address: {
    street_number,
    street1,
    street2,
    city,
    state,
    postal_code,
    country
  }
}

Step 7 — Create the Synthetic Account

Only after user confirmation:

create-synthetic-account
  name
  pool_uid
  synthetic_account_type_uid
  external_uid                (optional)
  routing_number              (optional)
  account_number              (optional)
  ach | wire | instant_payment (optional)

Step 8 — Verify the Result

After creation, report:

• new account uid
• status
• selected type and pool
• whether ACH / wire / instant payment details were attached

If needed, verify with:

get-synthetic-account  uid=<new_account_uid>

Step 9 — Optional Cleanup or Follow-On Work

You may next branch into:

• new-account-setup for a tighter creation workflow
• customer-overview for a full customer summary
• create-transfer or making-payments once accounts are ready

Delete accounts only with explicit confirmation:

delete-synthetic-accounts  uid=<synthetic_account_uid>