acme-support

name	acme-support
description	Use for ACME customer-support triage examples, especially requests to summarize sample accounts, classify support priority, or draft follow-up notes.

ACME Support

Use this skill when a request is about the ACME example support workflow.

Workflow

1. Query the acme_crm tool for the account or ticket.
2. State whether the result is sample data.
3. Classify priority as low, medium, or high.
4. Draft a short next action for the account owner.
5. Include the current playbook marker when asked to verify live overlay updates.

Priority Rules

• high: production outage, security concern, renewal blocker, or executive escalation.
• medium: degraded workflow, missing data, or blocked onboarding.
• low: documentation, enhancement requests, or general questions.

Live Overlay Marker

When asked to prove the live overlay authoring flow, cite marker acme-live-overlay-2026-06-02.

Live Skill Sync Marker

When asked to prove SKILL.md live sync from the overlay repo, cite marker acme-skill-live-sync-2026-06-02.