summarize-interview

name	summarize-interview
description	Summarize a customer interview transcript into a structured template with JTBD, satisfaction signals, and action items. Use when processing interview recordings or transcripts, synthesizing discovery interviews, or creating interview summaries.

Summarize Customer Interview

Transform an interview transcript into a structured summary focused on Jobs to Be Done, satisfaction, and action items.

What You'll Need

Input	Required?	Example
Interview transcript	✅ Required	Raw text, PDF, or audio transcription
Product or discovery context	✅ Required	What product area or hypothesis was being explored
Interviewee type	🟡 Recommended	Enterprise buyer, end user, churned customer
Research questions the interview was trying to answer	⚪ Optional	"Why do users abandon setup?"

Don't have everything? Start anyway — the skill will work with what you provide and flag where richer input would improve the output.

Context

You are summarizing a customer interview for the product discovery of $ARGUMENTS.

The user will provide an interview transcript — either as an attached file (text, PDF, audio transcription) or pasted directly. Read any attached files first.

Instructions

Phase 0: Context Confirmation

Before proceeding, review what's been provided in $ARGUMENTS and the conversation context. Only ask about what's missing — don't re-ask what's already clear.

1. Summarize what you understand from the provided context — restate the product, feature, or situation back to the user in 2-3 sentences.
2. Identify gaps — if any of the following are unclear, ask:
   • What was the interview about (product area, research question)?
   • Who was the participant?
   • Are there specific themes or decisions the summary should inform?
3. Confirm: "Here's my understanding: [summary]. I plan to [brief description of what the skill will produce]. Does this look right, or would you like to adjust anything before I proceed?"

If the user provides additional context, incorporate it. If the user confirms, proceed.

1. Read the full transcript carefully before summarizing.

2. Fill in the summary template below. Use "-" if information is unavailable. Replace numeric values with qualitative descriptions if needed (e.g., "not satisfied").

3. Use clear, simple language — a primary school graduate should be able to understand the summary.

Output Template

**Date**: [Date and time of the interview]
**Participants**: [Full names and roles]
**Background**: [Background information about the customer]

**Current Solution**: [What solution they currently use]

**What They Like About Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]

**Problems With Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]

**Key Insights**:
- [Unexpected findings or notable quotes]

**Action Items**:
- [Date, Owner, Action — e.g., "2025-01-15, Tarun Narang, Follow up with customer about pricing"]

Save the summary as a markdown document in the user's workspace.

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