bug-triage

name	Bug Triage
description	Reproduce, classify, and prioritize an incoming bug into an actionable ticket.
category	Ops

Bug Triage

Turn a raw bug report into a ticket engineering can pick up — reproduced, classified, and prioritized.

When to use

• A bug report comes in from a customer or monitoring.
• The backlog has stale reports that need sorting.

Steps

1. Reproduce the issue and capture the exact steps and environment.
2. Scope the blast radius: who and how many are affected.
3. Classify severity and likely area of the code.
4. Prioritize against current work using severity × reach.
5. Write a ticket with repro steps, expected vs. actual, and evidence.

Output

A triaged ticket: repro steps, severity, affected area, and priority, following the [[Engineering standards]]. Ready for an engineer to pick up.