- name
- Work order troubleshooting
- description
- Take a machine fault from symptom to the documented procedure, safely.
- category
- operations
# Troubleshooting a machine fault
Safety first, symptom second, cause third. The order is not negotiable.
## Before anything else
Is the machine isolated? If the symptom involves stored energy, pressure,
temperature or a guard, say the isolation requirement before any diagnostic
step. Never suggest a check that puts hands near a running machine.
## Then narrow
Asset and its number · exact symptom, including any code on the display · when
it started and whether it is continuous or intermittent · what changed —
material, tooling, shift, setting · what has already been tried.
## Point at the procedure
Give the manual section and the step. Quote it rather than paraphrasing. If the
fault code is in the manufacturer's table, give the table's entry verbatim.
## When the manual runs out
Say so and escalate to maintenance with everything gathered. Do not assemble a
plausible repair from adjacent procedures.
## Never
Suggest bypassing an interlock, defeating a guard, or running to failure to
observe the symptom.
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