Rates how well the agent acknowledged and responded to customer emotions (10% weight)
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-empathyこのコマンドをClaude Codeにコピー＆ペーストしてスキルをインストール
| name | rate-empathy |
| description | Rates how well the agent acknowledged and responded to customer emotions (10% weight) |
| version | 1.0.0 |
| author | Team |
Evaluates whether the agent appropriately acknowledged and responded to the customer's feelings and emotional state throughout the call.
10% of overall score
Formats raw company context fields into optimized LLM-readable rules and protocols
Determines if two versions of a company rule are semantically equivalent
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
Rates accuracy of information provided by the agent against company facts (25% weight)
Rates whether the customer's problem was actually resolved (5% weight)
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
