adobe-oncall

name	adobe-oncall
description	Interact with Adobe On-Call (ServiceNow-based pagerduty replacement) — list active on-call incidents, acknowledge, check who is on-call, view your upcoming shifts, and manage incident state. Use when the user mentions on-call, pagerduty, OCINC, incidents, shift schedule, acknowledge incident, escalation, or wants to check on-call status.
allowed-tools	bash

Adobe On-Call

Direct API access to Adobe's On-Call incident management system, built on ServiceNow at adobe.service-now.com/x/adosy/on-call/home.

Requires an active ServiceNow session in the browser (Okta SSO). The skill uses the ServiceNow Table API and UX Framework Databroker from the workspace page context.

Quick start

# List active on-call incidents
oncall incidents

# View a specific incident
oncall get OCINC2145403

# Acknowledge an incident
oncall ack OCINC2145403

# Check who is currently on-call
oncall who

# View your upcoming shifts
oncall shifts

# Monday protocol output
oncall monday --limit 20 --date 7d

Authentication

Session-based via Okta SSO. The user must be logged into adobe.service-now.com with the On-Call workspace loaded in a browser tab. The skill extracts the g_ck CSRF token from the page and makes API calls via XHR from the page context.

If the session has expired: "Session expired — open adobe.service-now.com/x/adosy/on-call/home and try again."

Available commands

oncall incidents [--state=STATE] [--group=GROUP]

List active on-call incidents assigned to your groups.

States: open (1), wip (2), re-open (60), resolved (3), closed (4), all Default: open + wip + re-open

oncall get <OCINC_NUMBER|sys_id>

Get full incident details including short description, priority, state, assignment group, assigned to, opened time, and related alerts.

oncall ack <OCINC_NUMBER|sys_id>

Acknowledge an incident (sets acknowledged flag and assigns to you).

oncall update <OCINC_NUMBER|sys_id> --state=STATE [--comment=TEXT]

Update incident state. Optionally add a work note.

oncall who [--group=GROUP]

Show who is currently on-call across both EMEA and NA rosters. Returns coverage (primary pager carrier) and shift (rotation slot) info. Uses the calendar spans databroker to get real-time schedule data.

oncall shifts

Show your upcoming on-call shifts.

oncall monday [--limit N] [--date Nd]

Output active incidents in monday aggregator protocol format.

Architecture

• Incident table: x_adosy_adb_on_ca_incident (prefix: OCINC)
• Major incident table: x_adosy_mi_major_incident
• Schedule API: UX Framework Databroker pipeline get_on_call_summary_info (definition: 1a7dd83d1b31b114fde1c8451a4bcba3)
• Calendar API: UX Framework Databroker pipeline get_calendar_spans_1 (definition: b90d6f7a1be2fd10fde1c8451a4bcba6) — returns both EMEA and NA rosters
• EMEA roster: a99c33f58360c7d00479abe0deaad33d (03:00–15:00 UTC)
• NA roster: 6f4df71c47f11610c49b3d54116d4335 (15:00–03:00 UTC)
• Access method: XHR from ServiceNow workspace page context with X-UserToken header
• On-Call app path: /x/adosy/on-call/home

Incident states

Value	Label
1	Open
2	Work in Progress
3	Resolved
4	Closed
60	Re-Open