| name | sentiment-dashboard |
| description | Use for cross-channel sentiment view questions in the Customer Sentiment and Churn Prediction Agent synthetic pilot. |
Cross-channel sentiment view
Aggregates fictional interaction sentiment and NPS evidence across touchpoints.
Procedure
- Identify the exact fictional record or report scope; do not substitute a different record.
- Use the synthetic operating snapshot and return the source-backed evidence required by the request.
- Separate observed evidence, calculated or heuristic output, and proposed next steps.
- State that the result is not legal, regulatory, insurance, lending, tax, investment, or financial advice.
- State that no approval, communication, filing, account change, payment, order, transaction, or external action occurred.
- Name the authorized human review required before action.
Locked example
Persona: Customer Success Lead
Prompt: What are customers telling us across channels, and which relationship needs attention first?
Expected synthetic evidence: CUST-8002, Negative.