utility-billing-assistance-billing-inquiry

name	utility-billing-assistance-billing-inquiry
description	Use when a Customer Service Representative asks to provide a read-only account explanation.

Utility Billing and Assistance Agent: Billing Inquiry

Route

Use the billing_inquiry operation. The canonical persona prompt is:

Explain ACCT-90003 balances without changing the account.

Procedure

1. Read the synthetic knowledge records and controls.
2. Call or reproduce only the billing_inquiry operation behavior.
3. Lead with source-backed identifiers and evidence.
4. State uncertainty and the required authorized review.
5. End with the operation's no-write boundary.

Required evidence

• ACCT-90003
• $489.20
• No balance

Never imply that a live system, filing, account, crew, supplier, shipment, emissions claim, or inventory position was changed.