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기본적으로 소스를 먼저 확인하는 Prompt가 선택됩니다. 직접 명령으로 전환하거나 로컬 사본을 다운로드할 수도 있습니다.
설치 여부를 결정하기 전에 SKILL.md와 SkillsMP에 표시된 보조 파일을 읽어 보세요.
Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
직접 명령은 검토 Prompt를 거치지 않습니다. 실행하기 전에 소스를 확인하세요.
npx skills add https://github.com/MikeTreml/MissionControl --skill journey-mapping명령은 한 줄로 유지됩니다. 복사하기 전에 가로로 스크롤해 전체 내용을 확인하세요.
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SOC 직업 분류 기준
SKILL.md 표시 중
| name | journey-mapping |
| description | Customer journey visualization, analysis, and experience mapping tools |
| allowed-tools | ["Read","Write","Glob","Grep","Bash","WebFetch"] |
| metadata | {"specialization":"marketing","domain":"business","category":"Market Research","skill-id":"SK-020"} |
The Customer Journey Mapping Skill provides comprehensive capabilities for visualizing, analyzing, and optimizing customer journeys across touchpoints. This skill enables integration with journey mapping tools like Miro and Lucidchart, supports experience mapping methodologies, and connects journey insights with analytics platforms for data-driven journey optimization.
This skill integrates with the following marketing processes:
skill: journey-mapping
action: create-journey-map
parameters:
platform: miro
journey_name: "B2B SaaS Purchase Journey"
persona: "IT Decision Maker"
stages:
- name: Awareness
touchpoints:
- type: content
channel: organic_search
description: "Blog article discovery"
- type: advertising
channel: linkedin
description: "Sponsored content"
emotions:
level: neutral
description: "Curious but skeptical"
actions:
- "Searching for solutions"
- "Reading industry content"
pain_points:
- "Information overload"
- "Difficult to compare options"
- name: Consideration
touchpoints:
- type: website
skill: journey-mapping
action: analyze-pain-points
parameters:
journey_id: "b2b_purchase_journey"
data_sources:
- type: support_tickets
timeframe: last_6_months
categories: [onboarding, billing, product_issues]
- type: nps_feedback
score_filter: detractors
timeframe: last_6_months
- type: analytics
events: [cart_abandonment, form_abandonment, page_exit]
analysis:
- aggregate_by_stage: true
- severity_scoring: true
- frequency_analysis: true
- impact_on_conversion: true
output:
format: prioritized_list
include_recommendations: true
skill: journey-mapping
action: create-service-blueprint
parameters:
platform: lucidchart
service_name: "Customer Onboarding"
customer_actions:
- "Signs contract"
- "Completes welcome form"
- "Attends kickoff call"
- "Configures settings"
- "Invites team members"
- "Completes training"
frontstage:
- stage: "Contract Signing"
employee_actions:
- "Sends contract via DocuSign"
- "Answers questions"
physical_evidence:
- "Contract document"
- "Email confirmation"
- stage: "Kickoff Call"
employee_actions:
- "Conducts introduction"
- "Reviews goals"
- "Sets timeline"
physical_evidence:
- "Calendar invite"
- "Kickoff deck"
-
skill: journey-mapping
action: overlay-analytics
parameters:
journey_id: "b2b_purchase_journey"
analytics_source: amplitude
metrics:
by_stage:
- conversion_rate
- time_in_stage
- drop_off_rate
by_touchpoint:
- interaction_count
- engagement_rate
- attribution_weight
time_period: last_90_days
segments:
- name: "Enterprise"
filter: company_size >= 1000
- name: "SMB"
filter: company_size < 100
visualization:
overlay_on_map: true
highlight_bottlenecks: true
show_segment_comparison: true
skill: journey-mapping
action: align-personas
parameters:
base_journey: "product_purchase_journey"
personas:
- name: "First-Time Buyer"
journey_variations:
awareness:
additional_touchpoints:
- educational_content
- comparison_guides
extended_duration: true
consideration:
pain_points_added:
- "Need more social proof"
- "Uncertainty about fit"
- name: "Repeat Customer"
journey_variations:
awareness:
skip_stage: true
consideration:
shortened_duration: true
touchpoints_removed:
- educational_nurture
- name: "Referred Customer"
journey_variations:
awareness:
trust_level: elevated
touchpoints_added:
- referrer_introduction
output: