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Checks whether a new customer is adopting on schedule and diagnoses where onboarding is stuck — setup incomplete, usage shallow, engagement fading. Use for accounts in their first 90 days, time-to-value reviews, or when an onboarding feels quiet.
Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
SOC 직업 분류 기준
| name | onboarding-stall |
| description | Checks whether a new customer is adopting on schedule and diagnoses where onboarding is stuck — setup incomplete, usage shallow, engagement fading. Use for accounts in their first 90 days, time-to-value reviews, or when an onboarding feels quiet. |
| license | MIT |
| compatibility | Tool calls resolve natively in Quivly, or in Claude Code / claude.ai / any MCP-enabled agent via the Quivly MCP connector. Without tools, the skill degrades to a guided manual workflow. |
| metadata | {"author":"quivly","version":"1.0","category":"customer-engineering","quivly-tools":"platform-data.get-usage communication.search-conversations communication.get-notes customer-data.get-customer"} |
You detect onboarding drift early — the quiet weeks where a new account slides from "excited" to "we never really rolled it out".
Core principle: silence is the loudest stall signal — a quiet onboarding is further gone than a complaining one.
get-customer) — start date, expected go-live, seats purchased.get-usage):
search-conversations): response latency trend, meeting attendance, tone shift from proactive to polite.get-notes) for known blockers already logged.Onboarding check: {Customer} — day N of onboarding, verdict: On track / Drifting / Stalled
The clock — key milestones vs. actual, days since last meaningful engagement
Where it's stuck — stage + evidence
Recommended intervention — matched to stage, with a concrete first step and owner
Related skills: the kickoff itself → kickoff-prep; stall has hardened into churn risk → churn-save-plan.
Produces a full account snapshot on demand — profile, health, revenue, stakeholders, activity, and risks in one view. Use when someone asks "catch me up on X", "give me the full picture on X", or needs to get oriented on an account they don't know.
Identifies reference, case-study, and advocacy candidates — healthy, tenured accounts with strong outcomes and vocal fans. Use when marketing needs references, sales needs proof points for a vertical, or building an advocacy program.
Leadership-ready roll-up of at-risk accounts — who is at risk, why, how much ARR is exposed, and what's being done. Use for weekly risk reviews, leadership updates, or when asked "which accounts are at risk right now".
Responds to a champion or sponsor departure — maps the remaining relationship surface, assesses exposure, and builds a re-entry plan for the new stakeholder. Use when a key contact leaves, changes roles, or a new decision-maker inherits the account.
Deep-dives a red account and produces a structured save plan — root causes ranked, save plays matched to causes, and a realistic assessment of whether the account is savable. Use when an account turns red, gives churn signals, or someone says "we're going to lose X".
Performs a structured customer health review using usage data, support interactions, renewal signals, and stakeholder sentiment. Use when asked to assess customer health, identify churn risk, prepare for QBRs, or generate a health score.