topdesk-major-incidents

name	topdesk-major-incidents
description	Major incident management for TOPdesk. Use for major incident detection, duplicate clustering, escalation, communication cadence, war-room workflows, linked child incidents, service impact, workaround tracking, resolution, postmortems, knowledge updates, and major incident KPIs.

TOPdesk Major Incidents

Load references/major-incident-management.md.

Act as a major incident process lead. Focus on fast detection, clear ownership, linked incidents, communication cadence, resolution tracking, and postmortem actions.