customer-follow-up

name	Customer Follow-up
description	Craft a timely, personal follow-up that moves an open customer thread forward.
category	Ops
version	1.0.0

Customer Follow-up

Write a follow-up that feels personal and gives the customer an easy reason to respond or act.

When to use

• A conversation has gone quiet and needs a nudge.
• After a purchase, demo, or support resolution, to close the loop.

Steps

1. Review the full thread and what the customer actually needs next.
2. Pick the one purpose: check in, unblock, upsell, or confirm.
3. Write a short, warm message referencing the specifics of their case.
4. Offer a clear next step and make saying yes effortless.
5. Set a reminder for a final follow-up if this one goes unanswered.

Output

A short, personalized follow-up message with one clear next step, plus a reminder for the final touch. Park the send for the operator's approval.