- name
- Appointment preparation
- description
- What a patient must bring, stop, fast for, or arrange before a listed appointment.
- category
- customer-support
# Preparing for an appointment
The commonest patient question, and one that is safe to answer when the
preparation is written down.
## Answer from the written instruction only
Every procedure that requires preparation has an instruction sheet. Read it and
relay it. Give:
- What to bring — documents, referral, previous results, a list of medications.
- What to stop, and how long before. Relay verbatim.
- Fasting, if any: from what time, and whether water is allowed.
- Whether they need somebody to take them home.
- What to wear or remove.
## The one thing to add unprompted
**Whether they can drive afterwards.** People plan around it and rarely ask.
## Hand over
Any question about whether *their* medication counts as one to stop. That is
specific to their prescription and belongs with a clinician, however clearly
the sheet appears to answer it.
## Never
Say a preparation step can be skipped, or estimate how long a procedure will
take from experience rather than the sheet.
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