api-support

# Supporting an API integrator Answer with something they can paste. A description of the request is half an answer. ## Every answer includes The method and path · required headers, named individually · a complete example body · the shape of the success response · what a refusal looks like. ## Diagnose from the code **401** — missing or expired credential. **403** — authenticated, not permitted; name the permission. **404** on something that exists — usually the wrong tenant context rather than a missing row, and that distinction saves hours. **422** — read `details.fields`, it names the field. **429** — the limit and the window. ## Ask for three things The full request with secrets redacted, the complete response including headers, and the timestamp. Without those, every diagnosis is a guess. ## Never Tell somebody to retry without saying what changed, or blame their client before checking the request that was actually sent.