submission-tracking-and-followup

name	submission-tracking-and-followup
description	Use when monitoring submission progress and following up on delays. Each grader has different tracking.

Submission Tracking and Follow-up

Track via grader's online portal. Follow up: at 50% TAT (check progress), at expected delivery (verify ship date), at +50% TAT (delay inquiry).

Grader tracking portals

1. PSA: psacard.com/myaccount → 'Submissions' tab
2. BGS: beckett.com/account → submission list
3. SGC: sgccard.com/login → my submissions
4. CGC: cgccards.com/login → submissions

Tracking status meanings

• 'Received' — at facility, awaiting processing
• 'Research/Authentication' — being evaluated
• 'Grading' — actively being graded
• 'Assembling' — slab being created
• 'Quality Check' — final review
• 'Shipped' — left facility

Follow-up timeline

1. Day of submission: confirm receipt + service tier + TAT
2. 50% TAT: check status on portal, no email needed
3. Expected delivery date: verify shipped via tracking
4. +5 days delay: email grader, polite inquiry
5. +10 days delay: phone call to customer service
6. +20 days delay: escalate to supervisor

Where this fits in the X3 empire

Customer service workflow surfaced in CardPrepAI portal.