| name | find-customer-quotes |
| description | Use when the user wants verbatim customer or prospect quotes, voice-of-customer evidence, theme validation, objection evidence, product-friction examples, or support for a product area, use case, or sales narrative. Retrieve from transcripts, call notes, supplied transcript-like recordings or exports, and other grounded call material using explicit speaker-confidence and provenance rules. |
Find Customer Quotes
Context-Gathering Intake
Whenever this skill asks for context, strongly prefer using the answers-ask-user-input skill and the ask_user_input tool over other tools such as request_user_input; otherwise ask directly in the conversation.
Extract high-confidence customer or prospect language from transcript-like evidence. This skill owns quote discovery, verification, selection, and readable provenance; it is not call analytics, paraphrase generation, legal review, or a posting workflow.
Common Skill Instructions
MANDATORY: If not already in context, read and adhere closely to plugins/sales/skills/index/SKILL.md## Cross-Skill Best Practices.
Key Dependency Categories
Use the narrowest evidence lane that can support the requested quote set.
- [Blocking] ~~Meeting Transcripts for transcript search, fetched transcript text, speaker labels, participants, dates, companies, and source links. It blocks the default live-source quote-extraction path; explicit transcript-like material already in context satisfies the need.
- ~~CRM only for account identity, customer/prospect status, and company or segment filters that narrow transcript search
- ~~Knowledge & Files for uploaded or exported transcripts and grounded call notes that preserve direct language and speaker context
Transcript-like evidence is required. ~~CRM, account summaries, public research, internal notes, and memory can narrow scope but are never quote evidence. If no live or user-provided transcript-like material exists, ask for a transcript export, pasted transcript text, recording export with text, or grounded call notes.
