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Switchboard Operators, Including Answering Service

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-2011 · 41 skills

Occupation context

These O*NET tasks describe the occupation. They provide context for this SOC mapping, but do not mean every listed Skill performs every task.

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

O*NET task statements are shown in their source language (English). Task data excerpted from the O*NET® 29.1 Database (USDOL/ETA) and used under CC BY 4.0.

Representative sources

A bounded sample of popular skills mapped to this occupation, with at most one Skill from each GitHub repository. The complete mapped list follows.

echo-skill
42
nwiizonwiizo/workspace_2026
Use when the user provides an arbitrary line of text and you must echo it back verbatim, prefixed with "ECHO:".
phone-basics
40
ChenKuanSunChenKuanSun/MobileClaw
Basic phone operations - SMS, calls, contacts
slack
36
malue-aimalue-ai/dazee-small
Use when you need to control Slack from Moltbot via the slack tool, including reacting to messages or pinning/unpinning items in Slack channels or DMs.
echo
16
listfoldlistfold/botfile
Repeat the user's message back verbatim, and nothing else.

All mapped skills

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Skill names and descriptions remain in the language supplied by their source repository.

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