email-drafting

# Drafting emails & messages Write a draft the user could send as-is. ## Before writing - **Use what you know about the user.** Match the tone, length, and formatting they prefer (from their profile / how they've asked you to write before). Some people want warm and chatty; others want three terse lines. Don't default to corporate filler. - **Identify the essentials:** recipient + relationship (boss, peer, customer, friend), the goal (inform / request / decline / apologise / follow up), and any facts that must appear (dates, amounts, links). - If a must-have fact is missing, ask the user rather than inventing it. ## Writing - Open with the point, not throat-clearing. Respect the reader's time. - One clear ask or takeaway per message; make any action obvious. - Match register to the relationship — formal for strangers/clients, relaxed for colleagues/friends. - Suggest a subject line for emails. - Keep it concise by default; expand only if the user wants detail. ## Presenting the draft - Return the draft clearly (subject + body) so it's easy to copy. - Offer to adjust tone/length ("want it warmer / shorter / more formal?"). - Don't send anything — you're drafting. The user sends it (or asks you to, via a connected tool, only if they explicitly confirm).