intercom-support

name	intercom-support
description	Manage Intercom workspaces for customer support. Handle conversations, contacts, companies, tickets, and help center content. Automate replies, assign conversations to teams, manage articles, and track team performance.

Intercom

Manage a Intercom workspace for customer support operations. Handle conversations, manage contacts and companies, create and update tickets, organize help center articles, and automate support workflows.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Intercom API access yourself.

Setup in 3 Steps

Step 1: Install	Step 2: Pair Account	Step 3: Connect Intercom
		App-specific connection GIF coming soon

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│  Intercom API    │
│   (User Chat)   │     │   (OAuth)    │     │   (v2.17)       │
└─────────────────┘     └──────────────┘     └──────────────────┘
         │                       │                       │
         │  1. Install Plugin  │                       │
         │  2. Pair Device   │                       │
         │  3. Connect Intercom│                       │
         │                   │  4. Secure Token      │
         │                   │  5. Proxy Requests    │
         │                   │                       │
         ▼                   ▼                       ▼
   ┌──────────┐      ┌──────────┐           ┌──────────┐
   │  SKILL   │      │ Dashboard│           │ Intercom │
   │  File    │      │ Auth     │           │ Workspace│
   └──────────┘      └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Intercom again."

Quick Start

# List open conversations
clawlink_call_tool --tool "intercom_list_conversations" --params '{}'

# Get a contact by email
clawlink_call_tool --tool "intercom_search_contacts" --params '{"query": {"field": "email", "operator": "=", "value": "[e-mail]"}}'

# Get workspace admins
clawlink_call_tool --tool "intercom_list_all_admins" --params '{}'

Authentication

All Intercom tool calls are authenticated automatically by ClawLink using the user's connected Intercom workspace.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Intercom API request on the user's behalf.

Getting Connected

1. Install the ClawLink plugin (see Install above).
2. Pair the plugin with clawlink_begin_pairing if it is not configured yet.
3. Open https://claw-link.dev/dashboard?add=intercom and connect Intercom (requires an active Intercom workspace).
4. Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for intercom in the list.

Verify Connection

clawlink_list_tools --integration intercom

Response: Returns the live tool catalog for Intercom.

Reconnect

If Intercom tools are missing or the connection shows an error:

1. Direct the user to https://claw-link.dev/dashboard?add=intercom
2. After they confirm, call clawlink_list_integrations to verify
3. Then call clawlink_list_tools --integration intercom

Security & Permissions

• Access is scoped to the connected Intercom workspace only.
• All write operations require explicit user confirmation. Before executing any conversation, contact, or content action, confirm the target resource and intended effect with the user.
• Destructive actions (delete contact, delete company, delete article) are marked as high-impact and must be confirmed.
• Conversation state changes (close, reopen, assign) affect live customer conversations — confirm before executing.
• Admin-only operations require the authenticated user to have admin permissions in the workspace.

Tool Reference

Conversations

Tool	Description	Mode
intercom_list_conversations	List all conversations with pagination support	Read
intercom_get_conversation	Get full conversation details with all messages and parts	Read
intercom_search_conversations	Search conversations using query filters	Read
intercom_create_conversation	Create a new conversation with user or contact	Write
intercom_reply_to_conversation	Send a reply to an existing conversation	Write
intercom_close_conversation	Close a conversation marking it as resolved	Write
intercom_reopen_conversation	Reopen a closed conversation	Write
intercom_assign_conversation	Assign a conversation to an admin or team	Write
intercom_attach_contact_to_conversation	Add a participant to an existing conversation	Write

Contacts & Visitors

Tool	Description	Mode
intercom_list_contacts	List all contacts (users and leads) with pagination	Read
intercom_get_a_contact	Get details of a single contact	Read
intercom_search_contacts	Search contacts using query filters	Read
intercom_show_contact_by_external_id	Get contact by external ID from your system	Read
intercom_create_contact	Create a new contact (user or lead)	Write
intercom_update_contact	Update an existing contact's information	Write
intercom_update_a_contact	Update an existing contact	Write
intercom_archive_contact	Archive a contact	Write
intercom_unarchive_contact	Restore an archived contact	Write
intercom_block_contact	Block a contact and archive their conversations	Write
intercom_delete_contact	Permanently delete a contact	Write
intercom_merge_a_lead_and_a_user	Merge a lead into a user contact	Write
intercom_list_tags_attached_to_a_contact	List all tags attached to a specific contact	Read
intercom_add_tag_to_contact	Add a tag to a contact	Write
intercom_remove_tag_from_a_contact	Remove a tag from a contact	Write
intercom_add_subscription_to_a_contact	Add a subscription type to a contact	Write
intercom_remove_subscription_from_a_contact	Remove a subscription from a contact	Write
intercom_list_subscriptions_for_a_contact

Companies

Tool	Description	Mode
intercom_list_all_companies	List all companies sorted by last request	Read
intercom_retrieve_a_company_by_id	Get a single company by ID	Read
intercom_retrieve_companies	Get company by company_id or name, or filter by tag/segment	Read
intercom_scroll_over_all_companies	Iterate over all companies using scroll API	Read
intercom_list_attached_contacts	List contacts belonging to a company	Read
intercom_list_attached_segments_for_companies	List segments for a company	Read
intercom_list_company_notes	List all notes associated with a company	Read
intercom_create_or_update_a_company	Create or update a company by company_id	Write
intercom_update_a_company	Update a company's details	Write
intercom_delete_a_company	Permanently delete a company	Write

Tags & Labeling

Tool	Description	Mode
intercom_list_tags	List all tags in the workspace	Read
intercom_find_tag	Get details of a specific tag by ID	Read
intercom_create_tag	Create or update a tag and optionally tag/untag contacts	Write
intercom_update_tag	Update a tag's name by ID	Write
intercom_delete_a_tag_delete_tag	Permanently delete a tag from the workspace	Write
intercom_attach_tag_to_conversation	Add a tag to a conversation	Write
intercom_detach_tag_from_conversation	Remove a tag from a conversation	Write
intercom_attach_tag_to_ticket	Add a tag to a ticket	Write
intercom_detach_tag_from_ticket	Remove a tag from a ticket	Write

Help Center & Articles

Tool	Description	Mode
intercom_list_all_articles	List all articles sorted by last updated	Read
intercom_retrieve_an_article	Get article details by ID	Read
intercom_create_an_article	Create a new help center article	Write
intercom_update_an_article	Update an article's content and settings	Write
intercom_delete_an_article	Permanently delete an article	Write
intercom_search_for_articles	Search articles by query	Read

Collections & Sections

Tool	Description	Mode
intercom_list_all_collections	List all help center collections	Read
intercom_retrieve_a_collection	Get collection details by ID	Read
intercom_create_a_collection	Create a new collection in the help center	Write
intercom_update_a_collection	Update a collection's settings	Write
intercom_delete_a_collection	Permanently delete a collection	Write
intercom_list_help_center_sections	List all help center sections	Read
intercom_create_help_center_section	Create a new section within a collection	Write

Help Centers

Tool	Description	Mode
intercom_list_all_help_centers	List all Help Centers	Read
intercom_retrieve_a_help_center	Get Help Center details by ID	Read

Internal Articles

Tool	Description	Mode
intercom_list_internal_articles	List all internal articles	Read
intercom_retrieve_internal_article	Get internal article details by ID	Read
intercom_create_internal_article	Create a new internal article	Write
intercom_update_internal_article	Update an internal article's content	Write
intercom_delete_internal_article	Permanently delete an internal article	Write
intercom_search_internal_articles	Search internal articles with optional folder filter	Read

External Pages & Content Import

Tool	Description	Mode
intercom_list_external_pages	List all external pages from Fin Content Library	Read
intercom_get_external_page	Get external page details by ID	Read
intercom_create_external_page	Create or update an external page in Fin Content Library	Write
intercom_update_external_page	Update an existing external page	Write
intercom_delete_external_page	Remove an external page from content library	Write
intercom_list_content_import_sources	List all content import sources	Read
intercom_get_content_import_source	Get content import source details	Read
intercom_create_content_import_source	Create a new content import source for Fin	Write
intercom_update_content_import_source	Update an existing content import source	Write
intercom_delete_content_import_source	Delete a content import source and its pages	Write

News

Tool	Description	Mode
intercom_list_news_items	List all news items from the workspace	Read

Tickets

Tool	Description	Mode
intercom_search_tickets	Search tickets by attribute filters	Read
intercom_get_ticket	Get ticket details by ID	Read
intercom_create_ticket	Create a new support ticket	Write
intercom_update_ticket	Update an existing ticket's attributes and state	Write
intercom_delete_ticket	Permanently delete a ticket	Write
intercom_reply_ticket	Reply to a ticket with message or note	Write
intercom_enqueue_create_ticket	Enqueue ticket creation for async processing	Write

Ticket Types & States

Tool	Description	Mode
intercom_list_ticket_types	List all configured ticket types	Read
intercom_get_ticket_type	Get ticket type details by ID	Read
intercom_create_ticket_type	Create a new ticket type with specific fields	Write
intercom_update_ticket_type	Update a ticket type's name, description, or icon	Write
intercom_create_ticket_type_attribute	Add a custom attribute to a ticket type	Write
intercom_update_ticket_type_attribute	Update a ticket type attribute's properties	Write
intercom_list_ticket_states	List all ticket states including archived ones	Read

Admins & Teams

Tool	Description	Mode
intercom_list_all_admins	List all admins in the workspace	Read
intercom_retrieve_an_admin	Get admin details by ID	Read
intercom_identify_an_admin	Get currently authenticated admin	Read
intercom_list_all_activity_logs	Get activity logs for all admins	Read
intercom_set_admin_to_away	Set an admin to away status	Write
intercom_set_an_admin_to_away	Set an admin to away for the inbox	Write
intercom_list_teams	List all teams in the workspace	Read
intercom_retrieve_team	Get team details by ID	Read
intercom_list_away_status_reasons	Get all away status reasons including deleted ones	Read

Macros

Tool	Description	Mode
intercom_list_all_macros	List all macros (saved replies) in workspace	Read
intercom_retrieve_a_macro	Get macro details by ID	Read

Segments

Tool	Description	Mode
intercom_list_segments	List all segments defined in the workspace	Read
intercom_retrieve_a_segment	Get segment details by ID	Read

Data, Events & Analytics

Tool	Description	Mode
intercom_list_data_attributes	List all data attributes for contacts and companies	Read
intercom_create_data_attribute	Create a custom data attribute	Write
intercom_update_data_attribute	Update a data attribute's description or archive status	Write
intercom_list_data_events	List events for a specific contact (last 90 days)	Read
intercom_create_data_event	Submit a data event to track user activity	Write
intercom_data_event_summaries	Bulk update event counts for a user	Write
intercom_get_counts	Get summary counts for entities in the workspace	Read

Data Exports

Tool	Description	Mode
intercom_create_data_export	Initiate async export of message content	Write
intercom_download_data_export	Download completed data export as gzipped CSV	Read
intercom_cancel_data_export	Cancel an active data export job	Write
intercom_retrieve_a_job_status	Check status of a data export job	Read

Custom Objects

Tool	Description	Mode
intercom_get_custom_object_instance_by_external_id	Get custom object instance by external ID	Read
intercom_jobs_status	Check status of asynchronous job execution	Read

Calls & Transcripts

Tool	Description	Mode
intercom_list_calls	List all phone calls with pagination	Read
intercom_list_calls_with_transcripts	Get calls with transcripts by conversation IDs	Read
intercom_show_call	Get call details by ID	Read
intercom_show_call_transcript	Get transcript text from a call	Read
intercom_register_fin_voice_call	Register a Fin Voice call for AI-powered analysis	Write

Subscription Types

Tool	Description	Mode
intercom_list_subscription_types	List all subscription types in the workspace	Read

Signup Forms & Customization

Tool	Description	Mode
intercom_customize_signup_form	Customize the appearance of a list's signup form	Write

Code Examples

List open conversations

clawlink_call_tool --tool "intercom_list_conversations" \
  --params '{}'

Search for a contact by email

clawlink_call_tool --tool "intercom_search_contacts" \
  --params '{"query": {"field": "email", "operator": "=", "value": "[e-mail]"}}'

Create a new contact

clawlink_call_tool --tool "intercom_create_contact" \
  --params '{"email": "[e-mail]", "role": "user", "name": "New User"}'

Reply to a conversation

clawlink_call_tool --tool "intercom_reply_to_conversation" \
  --params '{"conversation_id": "CONVERSATION_ID", "message_type": "comment", "body": "Thank you for reaching out! We will get back to you shortly."}'

Create a help center article

clawlink_call_tool --tool "intercom_create_an_article" \
  --params '{"title": "How to reset your password", "body": "<p>Follow these steps to reset your password...</p>", "state": "draft"}'

Discovery Workflow

1. Call clawlink_list_integrations to confirm Intercom is connected.
2. Call clawlink_list_tools --integration intercom to see the live catalog.
3. Treat the returned list as the source of truth. Do not guess or assume what tools exist.
4. If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration intercom.
5. If no Intercom tools appear, direct the user to https://claw-link.dev/dashboard?add=intercom.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call                      │
│                                                             │
│  Example: List conversations → Get details → Show results   │
└─────────────────────────────────────────────────────────────┘
                              │
                              ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                     │
│  list → get → describe → preview → confirm → call          │
│                                                             │
│  Example: Preview reply → User approves → Execute            │
└─────────────────────────────────────────────────────────────┘

1. For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
2. Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
3. Prefer read, list, search, and get operations before writes when that reduces ambiguity.
4. For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
5. Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
6. If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Notes

• Conversation conversation_parts are paginated — walk all cursors for complete transcripts.
• Fields like title, subject, source.body, conversation_parts.body, and statistics can be null in responses.
• System/workflow events appear in conversation_parts with null body or author.
• first_admin_reply_at may be null despite actual replies — use last_admin_reply_at for SLA calculations.
• Attachment URLs in conversation_parts are short-lived — download promptly.
• The state field and open boolean can diverge — re-fetch to verify state before assign/reply/close actions.
• Only events less than 90 days old can be listed via intercom_list_data_events.
• Company list does not include companies with no associated users.
• Scroll API for companies has a limit of 10,000 companies per scroll session.
• Custom data attribute type changes must be done through the Intercom UI.

Error Handling

Status / Error	Meaning
Tool not found	The tool name does not exist in the current catalog. Verify with clawlink_list_tools --integration intercom.
Missing connection	Intercom is not connected. Direct the user to https://claw-link.dev/dashboard?add=intercom.
Permission error	The authenticated admin lacks permission for this operation. Check admin roles in Intercom.
Conversation not found	The conversation ID does not exist or is not accessible.
Contact not found	The contact email or ID does not exist in the workspace.
Write rejected	User did not confirm a write action. Always confirm before executing writes.
429 Rate limit	Too many requests. Wait before retrying.

Troubleshooting: Tools Not Visible

1. Check that the ClawLink plugin is installed:

   openclaw plugins list
   

2. If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.
3. If a fresh chat does not help, run:

   openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
   openclaw gateway restart
   

4. After restart, tell the user to send /new again and retry.

Troubleshooting: Conversation State Issues

1. If close/reopen actions produce unexpected results, verify conversation state via intercom_get_conversation first.
2. Always send reply before closing a conversation — never parallelize INTERCOM_REPLY_TO_CONVERSATION with INTERCOM_CLOSE_CONVERSATION on the same conversation.
3. If a conversation appears to be open but state differs, re-fetch to verify current state.

Resources

• Intercom API Documentation
• Intercom Articles API
• Intercom Conversations API
• ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=intercom-support
• ClawLink Docs: https://docs.claw-link.dev/openclaw
• ClawLink Verification: https://claw-link.dev/verify

Related Skills

• Jotform Forms — For form submissions and lead capture
• Monday Workflows — For project management and task tracking
• Slack — For team communication and notifications

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