documenso-incident-runbook

name	documenso-incident-runbook
description	Manage incident response for Documenso integration issues. Use when diagnosing production incidents, handling outages, or responding to Documenso service disruptions. Trigger with phrases like "documenso incident", "documenso outage", "documenso down", "documenso troubleshooting".
allowed-tools	Read, Bash(curl:*), Bash(kubectl:*), Grep
version	1.0.0
license	MIT
author	Jeremy Longshore <[e-mail]>
compatible-with	claude-code, codex, openclaw
tags	["saas","documenso","incident-response"]

Documenso Incident Runbook

Overview

Step-by-step procedures for responding to Documenso integration incidents. Covers cloud outages, self-hosted issues, and integration failures.

Prerequisites

• Access to monitoring dashboards
• Documenso dashboard access
• Application log access
• On-call escalation contacts defined

Severity Levels

Level	Description	Examples	Response Time
P1	Complete signing outage	All API calls failing, no documents can be sent	< 15 min
P2	Degraded functionality	Slow responses, intermittent errors, webhooks delayed	< 1 hour
P3	Minor issue, workaround available	Single document stuck, UI glitch	< 4 hours
P4	Non-urgent	Feature request, documentation gap	Next business day

Quick Diagnostic Commands

#!/bin/bash
set -euo pipefail
echo "=== Documenso Incident Diagnostic ==="

# 1. Check Documenso cloud status
echo "--- Cloud Status ---"
curl -s https://status.documenso.com/api/v2/status.json 2>/dev/null | jq '.status' || echo "Status page unreachable"

# 2. Check our API connectivity
echo "--- API Connectivity ---"
BASE="${DOCUMENSO_BASE_URL:-https://app.documenso.com/api/v1}"
HTTP_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: Bearer $DOCUMENSO_API_KEY" \
  "$BASE/documents?page=1&perPage=1" 2>/dev/null || echo "000")
echo 


 
 i  $( 1 5); 
  LATENCY=$(curl -s -o /dev/null -w  \
    -H  \
     2>/dev/null ||  )
   



 
docker ps --filter  --format  2>/dev/null ||